Sharing insights from his 30+ years of experience, A Closer Look CEO Chris Gillen will deliver a keynote about the Key Customer Experience Trends for Outsourcers to Watch. A Closer Look, leading provider of customer experience data and insights, is excited to announce that its CEO, Chris Gillen, will speak at the highly anticipated CxOutsourcers […]
Blog Entries
A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky
Customer service fanatics, A Closer Look, were recently awarded a Bronze Stevie Award for their exceptional launch of the Customer Ambassador Program with Goodwill Industries of Kentucky. A Closer Look, long-standing customer experience fanatics, were recently honored with a Bronze Stevie Award for the Best Use of Technology in Customer Service for its work with […]
Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale
2022 Large Retailer Customer How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A Closer Look’s Customer Ambassador Program, a solution that captures actionable customer feedback, much of it from Net Promoter Score “passives”, and offers operational insights to […]
Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping
Recognizing the competition and growth in the senior living industry, one mystery shopping company is dedicating its most qualified staff to ensure clients receive the most insightful data and results. The senior living industry has become more competitive in order to serve an ever-growing, aging population. Recognizing these challenges, mystery shopping leader, A Closer Look, […]
Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements
Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s Customer Ambassador Program, a solution designed to capture reliable and actionable customer data and offering critical operational insights with simple and modern digital tools. Goodwill of Kentucky, a large retailer, encouraged shoppers […]
