GET CLOSER TO YOUR
How Close Are You to Your Customer?
The Customer Ambassador Program (CAP), powered by A Closer Look, empowers you to get closer to your ultimate source of truth – your customer. With our innovative SMS-based solution, you gain real-time feedback from consumers while they interact with your brand, regardless of purchase. Your customers aren’t just the people who transact; they’re also the people who interact.
With the Customer Ambassador Program, you build stronger loyalty by listening to your customers and impacting change based on their feedback.
Track Your Business Pulse
With the Customer Ambassador Program you can:
- Stay ahead of the changing trends in consumer behavior
- Access feedback from current and prospective customers
- Ask the right questions at the right time
- Gain actionable insight
- Identify what’s working and why
- Align your operations with your customers’ feedback
- Identify new opportunities for revenue growth
Get Closer to Your Ultimate Source of Truth
With minimal setup and no major IT implementation, the Customer Ambassador Program keeps your customer acquisition costs low and offers near real-time data that impact operational decisions.
This innovative and modern solution to customer engagement helps you interact with a significant portion of your consumers, giving you insight into necessary changes to increase customer conversion and grow revenue.
A Closer Look’s cloud-based dashboard summarizes customer feedback giving you rich insight into your customers’ interaction with your brand.
Supplement your existing customer engagement programs with real-time actionable feedback
Engage with consumers as they interact with your brand either in-moment or after their experience
Collect verified contact information for marketing as well as experiential feedback for operations
Get Closer Now
“The dashboard’s access to data and insights holds the potential to transform our operations and positively impact the customer experience.”
– Chief Operating Officer, Goodwill of Kentucky
What Our Clients Are Saying
"A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It's one thing for a company to make promises on what they can do, but it's quite another for them to actually follow through with such success!"
Chief Operating Officer
“The old adage ‘Inspect What You Expect’ is so true. The staff never knows when a mystery shopper will stay, so every guest becomes a mystery shopper. We began with an average company score in the 80 percentile and ended last year in the 90’s. We have a goal this year to increase by at least 5% company-wide. Because of this wonderful program, our company is consistently in the top 5% of all of our brands. Thank you, A Closer Look, you help keep us on our toes and our guests, owners and associates’ benefit. You are the best!”
Vice President of Sales and Orgizational Development
"Our company has worked with A Closer Look for the past 5 years. The level of partnership is foundational to our growth and we look forward to expanding our business with A Closer Look as our long term partner."
Director of Ops Excellence
Main Event, Inc.
"After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP's throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources."
Senior Vice President
Hilton Management Services Focused Service Division
"Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations."
Senior Manager Customer & Associate Experience
Floor & Decor
"The Regency Senior Living communities have partnered with A Closer Look for over a decade, and we continue to be extremely satisfied with the professionalism of the team and the ability to modify the program to our priorities. The reporting metrics are exceptional and help pinpoint areas of growth opportunities. I would not hesitate to recommend this company to my colleagues in our industry."
Chief Operating Officer
Regency Senior Living
"A Closer Look has been instrumental in guiding our training and marketing initiatives to drive positive guest experiences as we grow. We are blessed to have a great vendor partnership with the team at A Closer Look!"
Vice President of Field Operations
"A Closer Look has been an amazing partner in our mission to be the coolest frozen dessert brand. While we strive to provide the most flavorful experiences to each and every guest, A Closer Look provides integral insight as to what our guests see and feel during their time with us. Their shoppers are thorough with visits and thoughtful with feedback, shopper reports are quickly ready for review and the reporting systems that A Closer Look provides are robust but user friendly. We are thankful for this program so we can pride ourselves with the WOW's and work on any opportunities out there."
Director of Company Operations
Jeremiah's Italian Ice