SMS Surveys
Customers Know and Love Text Messaging
Gathering customer feedback is critical to your business. Traditional methods of survey gathering are outdated and costly. Sending satisfaction surveys via text messaging is simple, convenient and cost effective. There is nothing for your customers to learn or download, which allows them to respond on their terms using their preferred method of communication.
Business messaging platform allows your business to engage with customers in a more effective and dynamic way. To fully understand how easy it is to manage all of your business messaging channels, you have to experience it for yourself. Request a demo today.
Businesses see an average 5% – 10% increase in customer satisfaction on SMS
98% Open Rates in under 3 minutes means more completed surveys, faster
Bot technology makes responding to and managing detractors easy!
How Our Strategic SMS Surveys Drive Value
Drive Engagement
- Our clients use SMS surveys to drive a higher feedback response rate
- Our clients use SMS surveys to get more intimate and direct feedback from their customers
- Our clients use SMS surveys to help move away from social media programs that may negatively impact the business
- Our clients build SMS Survey programs to reflect their company culture.
Diverse Survey Collection
- SMS surveys are easy to build and change
- SMS surveys, using BOT technology, can collect a diverse range of data from your customers
Cost-Effective and Efficient
- SMS surveys are inexpensive, traditionally cheaper than email based surveys
- SMS surveys don’t require downloading applications or software, driving higher customer engagement
Don’t Just Take Our Word For It
Let us tell the story of your guest experience first-hand
Track Your Business Pulse
Engage with your customers in real-time and measure customer experience
Reports and Analytics
We boast over 50 different reports to help our clients drill down to the data they need to help their business thrive.
Dine Out. Write. Get Paid.
Enjoy a meal by providing detailed feedback at one of the many partner restaurants we work with
Build Loyalty the New Way
Learn how your customers feel before it’s on social media
What Our Clients Are Saying
"A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It's one thing for a company to make promises on what they can do, but it's quite another for them to actually follow through with such success!"
Chief Operating Officer
Build-A-Bear
“The old adage ‘Inspect What You Expect’ is so true. The staff never knows when a mystery shopper will stay, so every guest becomes a mystery shopper. We began with an average company score in the 80 percentile and ended last year in the 90’s. We have a goal this year to increase by at least 5% company-wide. Because of this wonderful program, our company is consistently in the top 5% of all of our brands. Thank you, A Closer Look, you help keep us on our toes and our guests, owners and associates’ benefit. You are the best!”
Vice President of Sales and Orgizational Development
Newport Hospitality
"Our company has worked with A Closer Look for the past 5 years. The level of partnership is foundational to our growth and we look forward to expanding our business with A Closer Look as our long term partner."
Director of Ops Excellence
Main Event, Inc.
"After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP's throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources."
Senior Vice President
Hilton Management Services Focused Service Division
"Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations."
Senior Manager Customer & Associate Experience
Floor & Decor
"The Regency Senior Living communities have partnered with A Closer Look for over a decade, and we continue to be extremely satisfied with the professionalism of the team and the ability to modify the program to our priorities. The reporting metrics are exceptional and help pinpoint areas of growth opportunities. I would not hesitate to recommend this company to my colleagues in our industry."
Chief Operating Officer
Regency Senior Living
"A Closer Look has been instrumental in guiding our training and marketing initiatives to drive positive guest experiences as we grow. We are blessed to have a great vendor partnership with the team at A Closer Look!"
Vice President of Field Operations
Clean Juice
"A Closer Look has been an amazing partner in our mission to be the coolest frozen dessert brand. While we strive to provide the most flavorful experiences to each and every guest, A Closer Look provides integral insight as to what our guests see and feel during their time with us. Their shoppers are thorough with visits and thoughtful with feedback, shopper reports are quickly ready for review and the reporting systems that A Closer Look provides are robust but user friendly. We are thankful for this program so we can pride ourselves with the WOW's and work on any opportunities out there."
Director of Company Operations
Jeremiah's Italian Ice
