Trusted Partner Program
Customers need to know your business prioritizes their feedback and opinions to build trust and confidence in your business and your brand. Giving your customers an easy way to provide your business with constructive feedback not only builds trust and confidence in your businesses but also offers you valuable information about your customer experience and operations.
The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about their visit. Businesses can access customers’ results on A Closer Look’s easy-to-use, near real-time dashboard reporting.
Providing an easy method for customers to provide feedback and engage with businesses directly means they’re less likely to use social media and review platforms to voice their concerns
Near real-time dashboard-based reporting and metrics arms you with the necessary information to measure your health and hygiene practices and build loyalty with customers
Straightforward SaaS-based monthly pricing per location allows you to collect unlimited customer feedback for a predictable low monthly rate
Calculate Trusted Partner Program Fees
How many locations will be joining the Trusted Partner Program?
How the Trusted Partner Program Works
Getting Started in the Trusted Partner Program
- Join the Trusted Partner Program by enrolling each location
- Pay a low monthly rate per location with unlimited text feedback from customers
- Place the Trusted Partner Program decals with a unique identifier at each location on all main entrance doors
Generating Customer Participation
- Encourage customers to text the word VOICE to the national number with the unique location identifier on the decal at any time to get started
- Text surveys include 3 questions: overall customer experience, likelihood to return, and likelihood to recommend
- Responses can be anonymous, or customers can provide their contact information and request follow-up from your business
Understanding & Monitoring Results
- Identify trends and areas of opportunities using our easy-to-use, near real-time dashboard displaying all the results across your locations
- Review summary reports or detailed reports by location
- Access scores, customer feedback and any customer issues or concerns by location
Don’t Just Take Our Word For It
Let us tell the story of your guest experience first-hand
We Know Restaurants
Mystery Shops for Fine Dining, Premium and Casual Dining, Fast Casual and Bars and Nightclubs
Reports and Analytics
We boast over 50 different reports to help our clients drill down to the data they need to help their business thrive.
Dine Out. Write. Get Paid.
Enjoy a meal by providing detailed feedback at one of the many partner restaurants we work with
Build Loyalty the New Way
Learn how your customers feel before it’s on social media