Trusted Partner Program
Customers need to know your business prioritizes their feedback and opinions to build trust and confidence in your business and your brand. Giving your customers an easy way to provide your business with constructive feedback not only builds trust and confidence in your businesses but also offers you valuable information about your customer experience and operations.
The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about their visit. Businesses can access customers’ results on A Closer Look’s easy-to-use, near real-time dashboard reporting.
Providing an easy method for customers to provide feedback and engage with businesses directly means they’re less likely to use social media and review platforms to voice their concerns
Near real-time dashboard-based reporting and metrics arms you with the necessary information to measure your health and hygiene practices and build loyalty with customers
Straightforward SaaS-based monthly pricing per location allows you to collect unlimited customer feedback for a predictable low monthly rate
How the Trusted Partner Program Works
Getting Started in the Trusted Partner Program
- Join the Trusted Partner Program by enrolling each location
- Pay a low monthly rate per location with unlimited text feedback from customers
- Place the Trusted Partner Program decals with a unique identifier at each location on all main entrance doors
Generating Customer Participation
- Encourage customers to text the word VOICE to the national number with the unique location identifier on the decal at any time to get started
- Text surveys include 3 questions: overall customer experience, likelihood to return, and likelihood to recommend
- Responses can be anonymous, or customers can provide their contact information and request follow-up from your business
Understanding & Monitoring Results
- Identify trends and areas of opportunities using our easy-to-use, near real-time dashboard displaying all the results across your locations
- Review summary reports or detailed reports by location
- Access scores, customer feedback and any customer issues or concerns by location
Don’t Just Take Our Word For It
Let us tell the story of your guest experience first-hand
Track Your Business Pulse
Engage with your customers in real-time and measure customer experience
Reports and Analytics
We boast over 50 different reports to help our clients drill down to the data they need to help their business thrive.
Dine Out. Write. Get Paid.
Enjoy a meal by providing detailed feedback at one of the many partner restaurants we work with
Build Loyalty the New Way
Learn how your customers feel before it’s on social media
What Our Clients Are Saying
"A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It's one thing for a company to make promises on what they can do, but it's quite another for them to actually follow through with such success!"
Chief Operating Officer
“The old adage ‘Inspect What You Expect’ is so true. The staff never knows when a mystery shopper will stay, so every guest becomes a mystery shopper. We began with an average company score in the 80 percentile and ended last year in the 90’s. We have a goal this year to increase by at least 5% company-wide. Because of this wonderful program, our company is consistently in the top 5% of all of our brands. Thank you, A Closer Look, you help keep us on our toes and our guests, owners and associates’ benefit. You are the best!”
Vice President of Sales and Orgizational Development
"Our company has worked with A Closer Look for the past 5 years. The level of partnership is foundational to our growth and we look forward to expanding our business with A Closer Look as our long term partner."
Director of Ops Excellence
Main Event, Inc.
"After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP's throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources."
Senior Vice President
Hilton Management Services Focused Service Division
"Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations."
Senior Manager Customer & Associate Experience
Floor & Decor
"The Regency Senior Living communities have partnered with A Closer Look for over a decade, and we continue to be extremely satisfied with the professionalism of the team and the ability to modify the program to our priorities. The reporting metrics are exceptional and help pinpoint areas of growth opportunities. I would not hesitate to recommend this company to my colleagues in our industry."
Chief Operating Officer
Regency Senior Living
"A Closer Look has been instrumental in guiding our training and marketing initiatives to drive positive guest experiences as we grow. We are blessed to have a great vendor partnership with the team at A Closer Look!"
Vice President of Field Operations
"A Closer Look has been an amazing partner in our mission to be the coolest frozen dessert brand. While we strive to provide the most flavorful experiences to each and every guest, A Closer Look provides integral insight as to what our guests see and feel during their time with us. Their shoppers are thorough with visits and thoughtful with feedback, shopper reports are quickly ready for review and the reporting systems that A Closer Look provides are robust but user friendly. We are thankful for this program so we can pride ourselves with the WOW's and work on any opportunities out there."
Director of Company Operations
Jeremiah's Italian Ice