AI

customer employee interaction captured by mystery shopping

Don’t Let AI Blind You: The Crucial Role of Mystery Shopping in Building Authentic Customer Connections

Blog, Mystery Shopping Solutions / By

While AI revolutionizes customer analytics, it creates a significant blind spot – the emotional nuances that drive authentic loyalty. Mystery shopping bridges this gap by capturing what algorithms miss: the impact of a genuine smile, empathetic service recovery, and subtle cues that make customers feel valued. The most successful businesses combine AI’s pattern recognition with mystery shoppers’ human insights to understand both what happens and why. This approach reveals whether your processes merely work efficiently or truly resonate emotionally with customers, helping you transform transactions into meaningful relationships that foster long-term loyalty.

Don’t Let AI Blind You: The Crucial Role of Mystery Shopping in Building Authentic Customer Connections Read More »

A Closer Look CEO Chris Gillen Shares Insights on AI and Customer Experience in Recent Podcast

A Closer Look CEO Chris Gillen Shares Insights on AI and Customer Experience in Recent Podcast

Newsroom / By

ACL CEO Chris Gillen shares valuable insights on AI’s impact on customer experience and brand loyalty in a recent podcast. He emphasizes the importance of balancing AI implementation with human emotional intelligence to maintain exceptional customer experiences in today’s evolving digital landscape.

A Closer Look CEO Chris Gillen Shares Insights on AI and Customer Experience in Recent Podcast Read More »

Sustainable Synergy: How AI and ESG Are Transforming Businesses for a Better Tomorrow

Blog / By

ESG (Environmental, Social, and Governance) initiatives are no longer just a choice but have become a necessity for companies aiming to thrive in a rapidly changing world. It has gained significant importance in the business world as investors, consumers, and other stakeholders increasingly prioritize sustainability and responsible business practices. ESG considerations can help investors evaluate the long-term financial viability and risk profile of companies, as well as guide consumers in making conscious purchasing decisions.

Sustainable Synergy: How AI and ESG Are Transforming Businesses for a Better Tomorrow Read More »

Is Your Current Data Strategy Setting You Up for AI Success?

Blog / By

I continue to speak with organizations that ask the question: “𝑯𝒐𝒘 𝒊𝒎𝒑𝒐𝒓𝒕𝒂𝒏𝒕 𝒊𝒔 𝒐𝒖𝒓 𝒄𝒖𝒓𝒓𝒆𝒏𝒕 𝒅𝒂𝒕𝒂 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒚 𝒘𝒉𝒆𝒏 𝒕𝒉𝒊𝒏𝒌𝒊𝒏𝒈 𝒂𝒃𝒐𝒖𝒕 𝑨𝑰 𝒊𝒎𝒑𝒍𝒆𝒎𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏?” My answer is always the same: it is CRITICAL. Have you heard the saying, “𝑮𝒂𝒓𝒃𝒂𝒈𝒆 𝒊𝒏, 𝒈𝒂𝒓𝒃𝒂𝒈𝒆 𝒐𝒖𝒕?”The hard reality is that many companies are nowhere near ready for generative AI implementation because they lack an effective data strategy.

Is Your Current Data Strategy Setting You Up for AI Success? Read More »

Constructive Customer Feedback: Beyond Social Media Complaints

Unleashing the True Voice of Your Customers: Going Beyond Social Media Complaints for Better Constructive Feedback

Blog, Customer Ambassador Program, Mystery Shopping Solutions / By

While social media amplifies the vocal minority, 99% of customers remain silent. Learn how to gather constructive customer feedback from this majority to drive innovation and build authentic brand loyalty.

Unleashing the True Voice of Your Customers: Going Beyond Social Media Complaints for Better Constructive Feedback Read More »