When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the Return on Investment for Mystery Shopping can be identified through two functions of your business. These functions are the Customer Lifetime Value and your Customers’ […]
Consumer Insights
How to WOW Your Customers with Curbside Pick-up
What makes for perfect curbside service? A customer pulls into the parking lot. Frantically, they scan for any indication of their order. Instant relief, a sign for “Curbside Pickup”. They call a clearly displayed phone number. A courteous employee answers promptly to confirm the order. Finally, a masked employee waves with their order in hand. […]
Virtual Visits: Bridging the Gap Between Customers and Senior Living Facilities
If one thing is certain, COVID-19 has a way of negatively impacting our most vulnerable populations. And there is no doubt, the most vulnerable population during the coronavirus pandemic are people over the age of 65. This is not only due to increased age, but also “underlying health conditions such as heart disease, diabetes, or […]
How COVID-19 Permanently Changed Restaurant Service Standards
To date, there is no connection between the intake of food and the contraction of the coronavirus. So that means the restaurant industry has remained the same, right? Wrong. As we know, the customer is not only buying food from a restaurant. They are buying an experience. So how do restaurants survive in a time when person […]
What are Consumers’ Priorities During Reopening?
As the country grapples with the realities of reopening, the public is eager yet cautious to return to activities that provide a sense of normalcy. While we can collectively agree that “normal” may be a moving target, many consumers are interested in returning to shopping, dining, and other tasks. In this post, we’re going to take a look at what Americans are expecting […]
