After a trying year, consumers are looking forward to the comfort of the holiday season. However, this holiday season will be different. The consumer is not looking for the typical holiday experience. The consumer is spending their holiday budget in a more meaningful way than ever before. According to CNBC, the holiday shopper is, “…directing more of […]
Consumer Insights
Mystery Shopping, the Original Side-Hustle You’ve Always Wanted to Try
Are you looking for ways to generate flexible income? A side-hustle where you can make your own schedule? Plus, you might even receive a free meal, hotel stay, or experience. You’ve probably heard of mystery shopping before but might not be clear on its purpose. Or you might just have some confusion on where to […]
13 Ways to Prove Return on Investment for Mystery Shopping
When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the Return on Investment for Mystery Shopping can be identified through two functions of your business. These functions are the Customer Lifetime Value and your Customers’ […]
How to WOW Your Customers with Curbside Pick-up
What makes for perfect curbside service? A customer pulls into the parking lot. Frantically, they scan for any indication of their order. Instant relief, a sign for “Curbside Pickup”. They call a clearly displayed phone number. A courteous employee answers promptly to confirm the order. Finally, a masked employee waves with their order in hand. […]
Virtual Visits: Bridging the Gap Between Customers and Senior Living Facilities
If one thing is certain, COVID-19 has a way of negatively impacting our most vulnerable populations. And there is no doubt, the most vulnerable population during the coronavirus pandemic are people over the age of 65. This is not only due to increased age, but also “underlying health conditions such as heart disease, diabetes, or […]
