As the CEO of A Closer Look, I’ve seen many changes in the customer experience over the past year. In the wake of the COVID-19 pandemic, digital interactions, eCommerce, curbside pickup, and social distancing precautions have been instrumental in providing a positive customer experience. Now, as we embark on a new year and work towards […]
Consumer Spending
Gift Yourself Mystery Shopping this Holiday Season
2020 has been a tough year due to the effects of the pandemic. One-third of consumers’ employment statuses changed because of COVID. Additionally, 36 percent of consumers have experienced a negative impact on their income. With these unfortunate changes, money’s tight. As people cut back on spending and travel this holiday season, Mystery Shopping is the perfect […]
Six Ways Mystery Shopping Is Reinventing Seasonal Gig Work
This holiday season, there is one thing on everyone’s mind. Unfortunately, it’s not Santa. For many people, it’s money. This is a challenging year for a lot of people. Not just physically and mentally but also economically. The unemployment rate is at 7.9 percent, according to the U.S. Bureau of Labor Statistics. Meaning a lot of people […]
A Closer Look Launches a Revolutionary Customer Feedback Program
The Trusted Partner Program (TPP) provides customers a voice in health and hygiene standards. Now, the customer can relate their experience directly and discreetly to a business in real-time. Providing customer feedback is as straightforward and easy as texting the word SAFE to a national number. The Trusted Partner Program builds trust between the business […]
Four Ways to Attract the Holiday Shopper with Confidence in COVID Compliance
After a trying year, consumers are looking forward to the comfort of the holiday season. However, this holiday season will be different. The consumer is not looking for the typical holiday experience. The consumer is spending their holiday budget in a more meaningful way than ever before. According to CNBC, the holiday shopper is, “…directing more of […]
