When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the Return on Investment for Mystery Shopping can be identified through two functions of your business. These functions are the Customer Lifetime Value and your Customers’ […]
What makes for perfect curbside service? A customer pulls into the parking lot. Frantically, they scan for any indication of their order. Instant relief, a sign for “Curbside Pickup”. They call a clearly displayed phone number. A courteous employee answers promptly to confirm the order. Finally, a masked employee waves with their order in hand. […]
Sometimes you have to ask the tough questions. “Is my business ready for a second wave?”, “Are we fostering a comfortable and safe environment for staff and customers?”, or “Do we have the proper health and safety precautions in place?” The idea of a second wave of coronavirus is not one anyone likes to entertain […]
As the country grapples with the realities of reopening, the public is eager yet cautious to return to activities that provide a sense of normalcy. While we can collectively agree that “normal” may be a moving target, many consumers are interested in returning to shopping, dining, and other tasks. In this post, we’re going to take a look at what Americans are expecting […]
We surveyed more than 100 establishments from a variety of industry sectors, including retail, senior living, restaurant, hotel, and others, and asked them to share how their health and hygiene practices would impact their customers’ decision to visit, shop and purchase in the future. We compiled the results from the survey to highlight the impact that health, hygiene, and sanitation will have on businesses as more city and state economies reopen.