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Trusted Partner Program!
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How the Trusted Partner Program Works
Getting Started in the Trusted Partner Program
- Join the Trusted Partner Program by enrolling each location
- Pay a low monthly rate per location with unlimited text feedback from customers
- Place the Trusted Partner Program decals with a unique identifier at each location on all main entrance doors
Generating Customer Participation
- Encourage customers to text the word VOICE to the national number with the unique location identifier on the decal at any time to get started
- Text surveys include 3 questions: overall customer experience, likelihood to return, and likelihood to recommend
- Responses can be anonymous, or customers can provide their contact information and request follow-up from your business
Understanding & Monitoring Results
- Identify trends and areas of opportunities using our easy-to-use, near real-time dashboard displaying all the results across your locations
- Review summary reports or detailed reports by location
- Access scores, customer feedback and any customer issues or concerns by location
Industries of Expertise
As data-focused customer experience experts, we’ve worked with hundreds of customers across a variety of industries to improve brand loyalty, operational efficiency, and profitability.