Human Intelligence + Data-Driven Insights

A Closer Look has been very easy to work with! During the pandemic, we pivoted to different types of mystery shops for our team members, as well as had an increased need for competitive market analyses because of the ever-changing market landscapes. Very happy to recommend A Closer Look to anyone who would like thorough, detailed, and swift mystery shops and competitive market analyses.

The old adage ‘Inspect What You Expect’ is so true.  The staff never knows when a mystery shopper will stay, so every guest becomes a mystery shopper.  We began with an average company score in the 80 percentile and ended last year in the 90’s.  We have a goal this year to increase by at least 5% company-wide.  Because of this wonderful program, our company is consistently in the top 5% of all of our brands.  Thank you, A Closer Look, you help keep us on our toes and our guests, owners and associates’ benefit. You are the best!

After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP’s throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources.

Leisure Care is incredibly proud to have A Closer Look as a trusted partner, resource, and expert with our competitive analysis and Sales Advisor evaluation needs. Their entire team is professional, courteous, flexible, and eager to support our evolution of senior living consumer assessments. Their willingness to partner and grow as we adapt and react to the ever changing marketplace is a breath of fresh air. Their operational support, coupled with excellent shopper evaluations, provides us the platform to strategize, thrive, and increase occupancy throughout our portfolio.

Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations.

The Regency Senior Living communities have partnered with A Closer Look for over a decade, and we continue to be extremely satisfied with the professionalism of the team and the ability to modify the program to our priorities. The reporting metrics are exceptional and help pinpoint areas of growth opportunities. I would not hesitate to recommend this company to my colleagues in our industry.

Our company has utilized A Closer Look as a partner in gaining stronger intelligence into competitive market shifts as well as ways for improvement amongst our own communities. While it is almost impossible to get 100% accurate data in this industry, I have found great benefit in A Closer Look’s flexibility in utilizing our internal market survey forms as well as their timeliness and communication. We have been successful in utilizing the information to grow our communities not only in occupancy and revenue, but also in coaching and training abilities to strengthen our team.

A Closer Look has been an amazing partner in our mission to be the coolest frozen dessert brand. While we strive to provide the most flavorful experiences to each and every guest, A Closer Look provides integral insight as to what our guests see and feel during their time with us. Their shoppers are thorough with visits and thoughtful with feedback, shopper reports are quickly ready for review and the reporting systems that A Closer Look provides are robust but user friendly. We are thankful for this program so we can pride ourselves with the WOW’s and work on any opportunities out there.

A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It’s one thing for a company to make promises on what they can do, but it’s quite another for them to actually follow through with such success!