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Entertainment Solutions by A Closer Look
Learn the truth about how your customers experience your entertainment business.
STATE OF THE INDUSTRY
today's Entertainment challenges
Inconsistent Service
When service, cleanliness, or energy varies, customers are the first to notice, and take their loyalty elsewhere.
Rising Expectations
Entertainment alone isn’t enough. People also want memorable, seamless experiences from brands.
Fierce Competition
Streaming, gaming, and social shifts mean more competition for your share of customer leisure time.
Feedback Feels Incomplete
Operators rely on scattered data—like online reviews or basic surveys—that don’t show the full picture.
How we empower top entertainment brands to succeed
At A Closer Look, we offer a suite of solutions designed to address the biggest industry challenges head-on.
Mystery Shopping
Trained evaluators visit anonymously to assess service, atmosphere, and the full customer journey.
Spot gaps in execution and make every experience more consistent.
Customer Ambassador Program
Customers can take a quick SMS survey during their visit, giving you real-time feedback you can act on.
Address concerns fast and improve the experience before it affects reviews or loyalty.
Focused Feedback Studies
Targeted research to uncover what matters most to your guests. Find out why they come back, or why they don’t.
Use authentic feedback to shape better experiences and stronger brand loyalty.
Oversight360
A digital audit tool that tracks daily standards like cleanliness, staff readiness, safety, and more.
Keep operations sharp and consistent, across shifts and locations and reduce drop-offs in quality.
Why Partner With Us?
We combine real-world insights, proven methods to boost revenue, and dedicated support to help you grow your business, enhance consistency, and turn feedback into focus.
Experiences that Folks Remember
You'll create experiences that people will never forget, ensuring they return to your brand again and again.
Real Feedback, Real Results
When you stop guessing and act on real insights, the changes you make have an impact where it counts.
Smooth, Consistent Operations
With our suite of solutions, no matter the team, time, or location, your brand will know how to show up strong.
"ACL's mystery shop program has provided us with invaluable insights into how our teams and stores are performing from our customer’s point of view."
"ACL's shoppers are thorough and thoughtful, reports are quickly review-ready, and their reporting systems are robust & user-friendly. An amazing partner."
"A Closer Look consistently delivers on every promise, following through on all of our requests with remarkable success."
"ACL's mystery shopping solutions provide critical feedback to our sales teams, helping them grow as professionals."
"We've been extremely satisfied with ACL's stellar reporting metrics and the professionalism of the team for over a decade."
"Very easy to work with. I recommend A Closer Look to anyone who needs thorough, detailed, swift mystery shops and competitive market analysis."
"The flexibility ACL offers in reports, trending, and analysis is unmatched. We appreciate the 20+ years of oustanding service. "
"Due to ACL's wonderful mystery shop program, our company is consistently in the top 5% of all our brands. You are the best!"
"Thanks to A Closer Look, we've been able to increase the occupancy and revenue of our communities and strenegthen the abilities of our team."
"What a team. Professional, courteous, flexible, and willing to grow alongside us as the marketplace changes. A breath of fresh air."
"ACL has brought our service to the next level. We'd recommend them to anyone looking to get real insights into their operations. "
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Our Latest Entertainment Content
Stay ahead with the latest in industry trends.
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Ready to solve your CX mysteries?
Partner with A Closer Look and we'll show you what CXtrordinary looks like.
