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A Closer Look

Customer Experience and Mystery Shopping

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Introducing a Revolutionary Customer Feedback Program

Change the Way You Engage With Your Customers

Don’t Wait, Join Now!

Health and Hygiene Satisfaction Program

Start Measuring Today

Mystery Shopping Experts

Request a Mystery Shop
Become a Secret Shopper

Evaluation Specialists

Review a Sample Report

Talented Storytellers

Become a mystery shopper

Human Intelligence Meets Data Analytics

Let us know you’re interested

Industries of Expertise

As data-focused customer experience experts, we’ve worked with hundreds of customers across a variety of industries to improve brand loyalty, operational efficiency, and profitability.

Restaurants

Fine Dining, Full Service, Fast Casual, QSR, Bars & Brewpubs

Senior Living

Independent Living, Assisted Living, Memory Care Communities

Specialty Retail

Brick & Mortar, E-commerce Products & Services

Hotels

Full Service, Resorts, Limited Service, Extended Stay, Luxury Properties

Self Storage

Climate-controlled, Non-climate-controlled, Portable

Multifamily Residential

Apartment Buildings, Condominiums, Townhome Communities

Entertainment

Movie Theaters, Bowling & Nightlife, Family Entertainment Centers, Event & Concert Venues

Who We Are

We’ve been customer experience fanatics and mystery shopping experts for over 25 years, providing our clients with the focused operational insights needed to keep their business flourishing. Our experience helping companies has resulted in long-term partnerships that ensure training measures and service initiatives are consistently evaluated, providing customer satisfaction and retention.

25

Years Experience

50

Analytic Reports

200

Evaluators

1500

Ways to Segment Your Data

What Makes Us Different?

Evaluation Specialists

We work with our clients to craft evaluations that help them measure their specific brand standards, explore all aspects of their operations, and provide an unbiased, real-time view, of how their business operates.

Mystery Shopping Experts

With all of the focus on artificial intelligence and machine learning, it is easy to forget that there is no better assessment of sentiment, emotion, and empathy than human intelligence. We are mystery shopping experts, and we leverage our national network of independently contracted mystery shop evaluators to assess our clients’ businesses from the viewpoint of a true customer who is knowledgeable of their brand standards.

Talented Storytellers

Data should tell a story, and the story becomes the path forward, with a clear beginning, middle and end. We focus on building quality stories that help our clients understand how their operation is performing today and how to move forward collectively, while bettering their brand along the way.


What Our Clients Are Saying

Stone Brewing Logo

“A Closer Look’s services helped us formulate a qualitative scorecard specific to our hospitality operations and has helped us tremendously in monitoring and improving the experience for our guests. The team at A Closer Look is extremely responsive and helpful whenever needed.”

—Allison Lawley

Sr. Manager, Training & Hospitality Operations
Stone Brewing

“A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It’s one thing for a company to make promises on what they can do, but it’s quite another for them to actually follow through with such success!”

—Chris Hurt

Chief Operating Officer
Build-A-Bear

“A Closer Look is a great partner! The resulting data is easy to digest and make actionable. Most importantly, however, they’ve always been helpful and responsive with us when we have issues or urgent requests.”

—Andy Duddleston

Founder and Chief Experience Officer
The Little Beet

“The attentive service and lightning fast timeliness when anything requires attention are what sets A Closer Look apart from any other service provider we have worked with. Additionally, the reporting provided is best in class!”

—Brian Brennan

Vice President of Operations
Barfly Ventures

“The old adage ‘Inspect What You Expect’ is so true. Thank you… A Closer Look, you help keep us on our toes and our guests, owners and associates benefit. You are the best!”

—Lizz A. Chambers

Vice President of Sales and Orgizational Development
Newport Hospitality

“Our company has worked with A Closer Look for the past 5 years. The level of partnership is foundational to our growth and we look forward to expanding our business with A Closer Look as our long term partner.”

—Kevin Kochman

Director of Ops Excellence
Main Event, Inc.

“After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP’s throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources.”

—Rick Schultz

Senior Vice President
Hilton Management Services Focused Service Division

“Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations.”

—Megan Giberti

Senior Manager Customer & Associate Experience
Floor & Decor

“The Regency Senior Living communities have partnered with A Closer Look for over a decade, and we continue to be extremely satisfied with the professionalism of the team and the ability to modify the program to our priorities. The reporting metrics are exceptional and help pinpoint areas of growth opportunities. I would not hesitate to recommend this company to my colleagues in our industry.”

—Jeff Clay

Chief Operating Officer
Regency Senior Living


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A Closer Look, LLC, Secret Shopper, Norcross, GA info@a-closer-look.com (888) 446-5665

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