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A Closer Look

Customer Experience and Mystery Shopping

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INTRODUCING

The Customer
Ambassador Program

Engage your customers in real time and
measure customer experience with
A Closer Look’s innovative platform.

Get Closer

Businesses trust A Closer Look to get customer feedback.

The Trusted Partner Program gets you customer feedback in real time.

Learn More
Watch a Video

Proud to Announce We’re Recognized as a 2021 Winner of the MSPA Shoppers’ Choice Award for the 6th Consecutive Year!

Learn More

Introducing a Revolutionary Customer Feedback Program

Change the Way You Engage With Your Customers

Don’t Wait, Join Now!

Industries of Expertise

As data-focused customer experience experts, we’ve worked with hundreds of customers across a variety of industries to improve brand loyalty, operational efficiency, and profitability.

Restaurants

Fine Dining, Full Service, Fast Casual, QSR, Bars & Brewpubs

Senior Living

Independent Living, Assisted Living, Memory Care Communities

Specialty Retail

Brick & Mortar, E-commerce Products & Services

Hotels

Full Service, Resorts, Limited Service, Extended Stay, Luxury Properties

Self Storage

Climate-controlled, Non-climate-controlled, Portable

Multifamily Residential

Apartment Buildings, Condominiums, Townhome Communities

Entertainment

Movie Theaters, Bowling & Nightlife, Family Entertainment Centers, Event & Concert Venues

Who We Are

We’ve been customer experience fanatics and mystery shopping experts for over 25 years, providing our clients with the focused operational insights needed to keep their business flourishing. Our experience helping companies has resulted in long-term partnerships that ensure training measures and service initiatives are consistently evaluated, providing customer satisfaction and retention.

25

Years Experience

50

Analytic Reports

200

Evaluators

1500

Ways to Segment Your Data

What Makes Us Different?

Evaluation Specialists

We work with our clients to craft evaluations that help them measure their specific brand standards, explore all aspects of their operations, and provide an unbiased, real-time view, of how their business operates.

Mystery Shopping Experts

With all of the focus on artificial intelligence and machine learning, it is easy to forget that there is no better assessment of sentiment, emotion, and empathy than human intelligence. We are mystery shopping experts, and we leverage our national network of independently contracted mystery shop evaluators to assess our clients’ businesses from the viewpoint of a true customer who is knowledgeable of their brand standards.

Talented Storytellers

Data should tell a story, and the story becomes the path forward, with a clear beginning, middle and end. We focus on building quality stories that help our clients understand how their operation is performing today and how to move forward collectively, while bettering their brand along the way.


What Our Clients Are Saying

Clean Juice

"A Closer Look has been instrumental in guiding our training and marketing initiatives to drive positive guest experiences as we grow. We are blessed to have a great vendor partnership with the team at A Closer Look!"
 
Vice President of Field Operations
Clean Juice

Jeremiah's Italian ice

"A Closer Look has been an amazing partner in our mission to be the coolest frozen dessert brand. While we strive to provide the most flavorful experiences to each and every guest, A Closer Look provides integral insight as to what our guests see and feel during their time with us. Their shoppers are thorough with visits and thoughtful with feedback, shopper reports are quickly ready for review and the reporting systems that A Closer Look provides are robust but user friendly. We are thankful for this program so we can pride ourselves with the WOW's and work on any opportunities out there."
 
Director of Company Operations
Jeremiah's Italian Ice

Build-A-Bear

"A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It's one thing for a company to make promises on what they can do, but it's quite another for them to actually follow through with such success!"
 
Chief Operating Officer
Build-A-Bear

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A Closer Look, LLC, Secret Shopper, Norcross, GA info@a-closer-look.com (888) 446-5665

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Please fill out the form below, and a member of our team will contact you.








    Please fill out the form below, and a member of our team will contact you.