Industries of Expertise
As data-focused customer experience experts, we’ve worked with hundreds of customers across a variety of industries to improve brand loyalty, operational efficiency, and profitability.
Restaurants
Fine Dining, Full Service, Fast Casual, QSR, Bars & Brewpubs
Senior Living
Independent Living, Assisted Living, Memory Care Communities
Specialty Retail
Brick & Mortar, E-commerce Products & Services
Hotels
Full Service, Resorts, Limited Service, Extended Stay, Luxury Properties
Self Storage
Climate-controlled, Non-climate-controlled, Portable
Multifamily Residential
Apartment Buildings, Condominiums, Townhome Communities
Entertainment
Movie Theaters, Bowling & Nightlife, Family Entertainment Centers, Event & Concert Venues
Clients
Years Experience
Analytic Reports
Evaluators
Ways to Segment Your Data
What Makes Us Different?
Evaluation Specialists
We work with our clients to craft evaluations that help them measure their specific brand standards, explore all aspects of their operations, and provide an unbiased, real-time view, of how their business operates.
Mystery Shopping Experts
With all of the focus on artificial intelligence and machine learning, it is easy to forget that there is no better assessment of sentiment, emotion, and empathy than human intelligence. We are mystery shopping experts, and we leverage our national network of independently contracted mystery shop evaluators to assess our clients’ businesses from the viewpoint of a true customer who is knowledgeable of their brand standards.
Talented Storytellers
Data should tell a story, and the story becomes the path forward, with a clear beginning, middle and end. We focus on building quality stories that help our clients understand how their operation is performing today and how to move forward collectively, while bettering their brand along the way.
What Our Clients Are Saying
“A Closer Look’s services helped us formulate a qualitative scorecard specific to our hospitality operations and has helped us tremendously in monitoring and improving the experience for our guests. The team at A Closer Look is extremely responsive and helpful whenever needed.”
—Allison Lawley
Sr. Manager, Training & Hospitality Operations
Stone Brewing
“A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It’s one thing for a company to make promises on what they can do, but it’s quite another for them to actually follow through with such success!”
—Chris Hurt
Chief Operating Officer
Build-A-Bear
“A Closer Look is a great partner! The resulting data is easy to digest and make actionable. Most importantly, however, they’ve always been helpful and responsive with us when we have issues or urgent requests.”
—Andy Duddleston
Founder and Chief Experience Officer
The Little Beet
“The attentive service and lightning fast timeliness when anything requires attention are what sets A Closer Look apart from any other service provider we have worked with. Additionally, the reporting provided is best in class!”
—Brian Brennan
Vice President of Operations
Barfly Ventures
“The old adage ‘Inspect What You Expect’ is so true. Thank you… A Closer Look, you help keep us on our toes and our guests, owners and associates benefit. You are the best!”
—Lizz A. Chambers
Vice President of Sales and Orgizational Development
Newport Hospitality
“Our company has worked with A Closer Look for the past 5 years. The level of partnership is foundational to our growth and we look forward to expanding our business with A Closer Look as our long term partner.”
—Kevin Kochman
Director of Ops Excellence
Main Event, Inc.
“After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP’s throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources.”
—Rick Schultz
Senior Vice President
Hilton Management Services Focused Service Division
“Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations.”
—Megan Giberti
Senior Manager Customer & Associate Experience
Floor & Decor
“The Regency Senior Living communities have partnered with A Closer Look for over a decade, and we continue to be extremely satisfied with the professionalism of the team and the ability to modify the program to our priorities. The reporting metrics are exceptional and help pinpoint areas of growth opportunities. I would not hesitate to recommend this company to my colleagues in our industry.”
—Jeff Clay
Chief Operating Officer
Regency Senior Living