Transform Your Customer Experience
Human Intelligence + Data-Driven Insights
Discover customer experience gaps using tailored, ready-to-deploy market research solutions
Who We Are
A Closer Look is a customer experience consultancy that helps brands build authentic and enduring customer-centric brand loyalty. We have been passionate about the customer experience for more than 25 years, and we have partnered with some of the world’s leading brands to help them understand and improve their customer experience.
Our unique perspective and the first-party customer journey data we collect allows us to authentically share the voice of the customer, YOUR customer, and offer tangible advice on ways to improve their experience. We help brands move beyond mere price-driven loyalty by giving them deep customer insights that illuminate what truly matters. By meeting customer needs, we help brands build customer-centric brand loyalty that is both authentic and enduring.