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Restaurant Solutions by A Closer Look
Learn the truth about how your guests actually experience your restaurant business.
STATE OF THE INDUSTRY
today's Restaurant challenges
Inconsistent Experiences
Service, food quality, or ambiance differs by shift or location. Your guests notice and don’t come back.
Talent Retention
High staff turnover, skill shortages, and burnout disrupt service and hurt team morale.
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Rising Guest Expectations
Diners expect speedy, personalized service with convienient customization both in-house and online.
Tech without insight
Restaurants have more tech than ever, but struggle to integrate data and use it for real impact.
How we empower restaurants to suceed
At A Closer Look, we offer a suite of solutions designed to address the biggest industry challenges head-on.
Mystery Shopping
We send independent evaluators to dine incognito and report on service, food quality, cleanliness, and SOP compliance.
Pinpoint service gaps and drive consistent guest experience across all locations.
Customer Ambassador Program
Quick and easy text-based surveys that allow you to hear directly from your guests after each visit.
Act fast on issues, boost guest satisfaction, and stop problems before they escalate.
Focused Feedback Studies
We design and deliver custom research on what you care about most, fielded fast and analyzed clearly.
Reveal friction points across dining and digital channels, then fix them before they impact guest loyalty.
Oversight360
A mobile-first tool for regular internal audits to empower your team between formal inspections.
Cut audit time and costs while maintaining high safety and consistency standards.
Why Partner With Us?
We provide a platform for you to grow your career, work on exciting projects, and be part of a team that values innovation and creativity.
Reliable Experiences Every Time
Lift your guest satisfaction scores to drive repeat visits and boost revenue in a matter of months.
Meaningful Data, Better Decisions
Clean audit trails and survey insights show what matters most, so you can act where it counts.
Reduced Turnover, Stronger Teams
When staff see immediate improvements from feedback, they feel valued and stay longer.
"ACL's mystery shop program has provided us with invaluable insights into how our teams and stores are performing from our customer’s point of view."
"ACL's shoppers are thorough and thoughtful, reports are quickly review-ready, and their reporting systems are robust & user-friendly. An amazing partner."
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Our Latest Restaurant Content
Stay ahead with the latest in industry trends.
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Ready to solve your restaurant CX mysteries?
Partner with A Closer Look and we'll show you what CXtrordinary looks like.
