Our survey of 1,167 consumers reveals a significant gap between self-service promises and reality. While brands promote efficiency and convenience, 50.5% of users experience technology errors and 47.4% believe self-service reduces service quality. Discover how to bridge this critical experience gap.
The Self-Service Dilemma: Gaps Between Brand Promises and Consumer Experiences Read More »
For CEOs, creating extraordinary customer experience starts with strategic leadership. Learn how executives can balance high-level oversight with detailed customer insights to drive sustainable growth.
CEO’s Guide: Driving Profits through Value-Centric Customer Experience Strategies Read More »
Traditional mystery shopping captures limited feedback. Discover how modern customer experience measurement programs turn every customer into a valuable source of real-time insights to improve service and drive revenue.
Turn Your Customer into a Mini Mystery Shopper Read More »
Professional competitor market analysis provides crucial insights that DIY approaches often miss. Discover why partnering with expert analysts delivers more accurate competitive intelligence and stronger strategic advantages.
The Pitfalls of DIY Market Analysis Read More »
As the senior living industry grapples with a pressing challenge – a significant staffing gap caused by the shortage of caregivers – innovative solutions are urgently needed. 52% of assisted living providers say their overall workforce situation has deteriorated since the beginning of 2022. 63% are experiencing staffing shortages with a quarter of those providers saying they have a high level of staffing shortages. To confront these obstacles head-on, operators must go beyond conventional methods and explore new avenues to attract, hire, and retain skilled caregivers.
Unlocking the Potential of Retired Caregivers in Senior Living Communities Read More »
The senior living industry is grappling with a significant staffing gap caused by the caregiver shortage. Currently, there is a shortage of more than 400,000 workers in the sector, a large portion of that is caregivers, and this number is projected to soar to over 20 million workers by 2040.
Bridging The Staffing Gap in Senior Living: Five Innovative Strategies For Success Read More »
The senior living landscape is undergoing a significant transformation as the aging baby boomer generation continues to shape the demographic landscape. With the demand for senior living options on the rise, it is crucial for senior living communities to understand the concerns and considerations of potential residents and their families.
Have you about deinfluencing? This trend is in response to the materialistic nature of influencer culture, which has significant implications for the digital landscape and businesses alike. Deinfluencers have the opportunity to foster mindful consumption, sustainability, and thoughtful choices, thus encouraging a more sustainable approach to consumption.
How Deinfluencing is Shaping a New Era of Business, Ethics, and Customer Relations Read More »
Overcoming the Overwhelm: Empowering Today’s Professionals to Thrive in the Workplace In today’s fast-paced and ever-evolving professional landscape, many individuals find themselves grappling with a profound sense of overwhelm, which directly affects their overall wellbeing and often, their mental health. The modern workplace is marked by: Heightened expectations Constant connectivity Incessant demand for productivity Significant
Overcoming the Overwhelm: Empowering Today’s Professionals to Thrive in the Workplace Read More »
ESG (Environmental, Social, and Governance) initiatives are no longer just a choice but have become a necessity for companies aiming to thrive in a rapidly changing world. It has gained significant importance in the business world as investors, consumers, and other stakeholders increasingly prioritize sustainability and responsible business practices. ESG considerations can help investors evaluate the long-term financial viability and risk profile of companies, as well as guide consumers in making conscious purchasing decisions.
Sustainable Synergy: How AI and ESG Are Transforming Businesses for a Better Tomorrow Read More »
