Who We Are
What We Do
We engage with your audience through mystery shopping or customer feedback surveys that gather meaningful data and insights, identifying the issues or opportunities that make the biggest impact on your customer experience.
We challenge brands to learn firsthand about customer experiences and enable one-to-one communication.
- Diving deep into customer-centric data
- Staying ahead of trends with competitive market intelligence
- Improving social media brand reputation
- Increasing sales through measured engagement
- Replacing standard surveys with detailed feedback
Why Our Research is Unique
Capture feedback unavailable through traditional channels to bridge the gap between product purchase and delivery.
Gather insights quickly and efficiently, from customer experience fanatics adept at identifying opportunities that will have maximum impact.
We come alongside our clients, offering them 24/7 access to their metrics through our proprietary dashboard and innovative reporting technologies. We provide ongoing support to your teams, helping you understand the available data and suggesting actionable next steps that align with your business goals.
Hear What Our Clients Are Saying
What Makes Us Different
It’s no surprise that we’re MSPA Americas’ Most Decorated Customer Experience and Mystery Shopping Provider. Here’s what makes us the ultimate customer experience fanatics:
Identifying trends in your customer feedback is easy thanks to periodic Executive Summary Reports that are custom-made for your business. Use our insights to guide your strategy, or take advantage of the data exporting feature to dig deeper into the raw data.
Our cloud-based Online Dashboard and Reporting Site is the easiest way to review all your historical data, on-demand. The secure, intuitive and detailed platform allows you to measure operational performance and set goals to improve your customer satisfaction scores.
We like to think of mystery shopping as a bit like dating — the first part of a good experience is finding the right match.
That’s why we never compromise on the quality of our mystery shoppers: to start, each one has been trained that they’re required to provide complete, accurate and detailed information.
We also take the time to carefully match each mystery shopper to the right assignments by qualifying them based on our clients’ criteria for acceptance and providing detailed instructions for each and every shop.