of customers are willing to pay more for a great experience
have made an impulse purchase based on a personalized experience.
Why? First, they provide detailed, unbiased information that reflects the customer’s viewpoint — no more wondering whether an internal audit is providing realistic results or choosing between quantity and quality of data points.
These programs are also the key to driving operational change in your business: our mission is to help you succeed, which means capturing constructive feedback (this is no “gotcha” moment).
We work with you to ensure that every survey or mystery shop reflects your culture, goals and outlook; evaluate your training processes, set benchmarks and work towards goals in a realistic, incremental manner.
Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale
2022 Large Retailer Customer. How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A Closer Look’s Customer Ambassador Program,
The principles of good customer experience remain relatively constant: understanding customer needs, delivering value, providing exceptional service, and building meaningful relationships. These foundational elements form the core of any successful CX strategy, however, the rapid
The parable of Percival. It was the time of the industrial revolution when innovation was sweeping across the land. A man named James Watt, had just improved upon the steam engine which increased the rate