Resources
Case Studies
Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale
October 7, 2022
2022 Large Retailer Customer. How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A Closer Look’s Customer Ambassador Program,
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Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements
October 15, 2021
Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s
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Newsroom
A Closer Look CEO to Speak at Prestigious BPO Outsourcers Event in Glasgow, Scotland
May 26, 2023
Sharing insights from his 30+ years of
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A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky
April 3, 2023
A Closer Look Wins Bronze Stevie® Award
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Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping
March 30, 2022
Recognizing the competition and growth in the
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Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers
September 21, 2021
A Closer Look launches the Customer Ambassador
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Transforming the Customer Feedback Process: Keep Customer Complaints Off Social Media
May 29, 2021
Customers are the center of every business.
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Blog
Unlocking the Potential of Retired Caregivers in Senior Living Communities
As the senior living industry grapples with a pressing challenge – a significant staffing gap caused by the shortage of caregivers – innovative solutions are
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Bridging The Staffing Gap in Senior Living: Five Innovative Strategies For Success
The senior living industry is grappling with a significant staffing gap caused by the caregiver shortage. Currently, there is a shortage of more than 400,000
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Exploring Concerns and Considerations in the Senior Living Landscape: A Closer Look’s Independent Research
The senior living landscape is undergoing a significant transformation as the aging baby boomer generation continues to shape the demographic landscape. With the demand for
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