Resources
Case Studies
Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale
2022 Large Retailer Customer. How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A Closer Look’s Customer Ambassador Program,
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Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements
Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s
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Newsroom
A Closer Look CEO to Speak at Prestigious BPO Outsourcers Event in Glasgow, Scotland
Sharing insights from his 30+ years of
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A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky
A Closer Look Wins Bronze Stevie® Award
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Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping
Recognizing the competition and growth in the
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Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers
A Closer Look launches the Customer Ambassador
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Transforming the Customer Feedback Process: Keep Customer Complaints Off Social Media
Customers are the center of every business.
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Blog
Unlocking the Potential of Retired Caregivers in Senior Living Communities
As the senior living industry grapples with a pressing challenge – a significant staffing gap caused by the shortage of caregivers – innovative solutions are
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Bridging The Staffing Gap in Senior Living: Five Innovative Strategies For Success
The senior living industry is grappling with a significant staffing gap caused by the caregiver shortage. Currently, there is a shortage of more than 400,000
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Exploring Concerns and Considerations in the Senior Living Landscape: A Closer Look’s Independent Research
The senior living landscape is undergoing a significant transformation as the aging baby boomer generation continues to shape the demographic landscape. With the demand for
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