Entertainment
Given the number and variety of entertainment choices that customers have, it’s crucial that owners and operators within this space actively seek to impress patrons with exceptional experiences, going above and beyond expectations.


The main way we partner with entertainment clients to capture this intel is through our Mystery Shopping and Customer Ambassador Programs (CAP). These programs are the most useful tools we employ to dive deeper into your guest experience, through active and ongoing collection of authentic customer feedback.
Explore Mystery Shopping Solutions for Entertainment
Learn more about the Customer
Ambassador Programs
Where traditional customer surveys fail, our mystery shops succeed. Surveys are helpful for collecting large quantities of generic data points, but lack the detailed authentic and real-time intel that mystery shops provide.
Where online reviews are often biased and predictable based on a singular interaction, our mystery shops are unbiased and objective, focusing on the overarching experience, regardless of whether a purchase is made or not.
Where internal audits miss out on the customer’s point-of-view, our mystery shops capture your operation in its natural state, ensuring that the data gathered is honest and insightful.
Resources
Is Your Current Data Strategy Setting You Up for AI Success?
7 Ways AI Will Forever Transform CX
eBook: What the steam engine can teach us about AI and the impact of technological advancement.
Hear What Our Clients Are Saying

