Collecting customer feedback is the best way to truly understand your current and prospective resident experience.
Two important ways smart senior living leadership teams are staying ahead is by using these solutions to identify missed revenue opportunities at their own properties, as well as receive personalized insights about what competitors are or are not doing to connect with their customers.
Within these two solutions, there are a few ways we help our clients gather this intel:
Senior living market analysis helps you evaluate multiple competitors or markets by taking a deep dive into a geographic area to compare multiple properties together with their features, pricing, and concession strategies for long-term, financial community planning.
In-person and virtual mystery shoppers provide a written report based on a customer questionnaire that we create with you, detailing areas of your business where you want to evaluate the customer experience.
Comprehensive phone mystery shops are a cost-effective way to obtain insights into how responsive and helpful your sales and support teams are with prospective residents and customers.
These solutions will drive long-term value to your senior living community through operational performance, employee recognition, and positive coaching opportunities.