Resources
ROI of Mystery Shopping
When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the…
How to WOW Your Customers with Curbside Pick-up
What makes for perfect curbside service? A customer pulls into the parking lot. Frantically, they scan for any indication of their order. Instant relief, a sign for “Curbside Pickup”. They…
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Virtual Visits: Bridging the Gap Between Customers and Senior Living Facilities
If one thing is certain, COVID-19 has a way of negatively impacting our most vulnerable populations. And there is no doubt, the most vulnerable population during the coronavirus pandemic are…
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How COVID-19 Permanently Changed Restaurant Service Standards
To date, there is no connection between the intake of food and the contraction of the coronavirus. So that means the restaurant industry has remained the same, right? Wrong. As we know,…
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COVID-19 Second Wave? How to prepare
Sometimes you have to ask the tough questions. “Is my business ready for a second wave?”, “Are we fostering a comfortable and safe environment for staff and customers?”, or “Do…
What are Consumers’ Priorities During Reopening?
As the country grapples with the realities of reopening, the public is eager yet cautious to return to activities that provide a sense of normalcy. While we can collectively agree that “normal”…
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A Closer Look Partners with Texas Restaurant Association and Dallas College to Launch New Health & Hygiene Training Certification Program
Texas Restaurant Promise Certification Program aims to train staff and build customer confidence in wake of COVID-19 ATLANTA, GA – A Closer Look, in partnership with the Texas Restaurant Association…
The Impact of Health & Hygiene Measures on Restaurant Customer Spending Habits
Based on the survey results for the restaurant industry, 100% of participants said that proper health and hygiene practices were either critical or very important to their customers. 50% of…
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The Impact of Health & Hygiene Measures on Senior Living Customer Spending Habits
We surveyed more than 100 establishments from a variety of industry sectors, including retail, senior living, restaurant, hotel, multi-family residential housing, self-storage, and others, and asked them to share how…
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Impact of Health & Hygiene on Customer Spending Habits
We surveyed more than 100 establishments from a variety of industry sectors, including retail, senior living, restaurant, hotel, and others, and asked them to share how their health and hygiene…
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Welcome to the Dawn of the Health and Hygiene Satisfaction Era
Even before the recent and catastrophic events of COVID-19, the customer service sector as we know it was under siege. A new generation of shoppers, ones that did not fall…
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