2022 Large Retailer Customer How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A Closer Look’s Customer Ambassador Program, a solution that captures actionable customer feedback, much of it from Net Promoter Score “passives”, and offers operational insights to […]
Blog Entries
Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping
Recognizing the competition and growth in the senior living industry, one mystery shopping company is dedicating its most qualified staff to ensure clients receive the most insightful data and results. The senior living industry has become more competitive in order to serve an ever-growing, aging population. Recognizing these challenges, mystery shopping leader, A Closer Look, […]
Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements
Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s Customer Ambassador Program, a solution designed to capture reliable and actionable customer data and offering critical operational insights with simple and modern digital tools. Goodwill of Kentucky, a large retailer, encouraged shoppers […]
Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers
A Closer Look launches the Customer Ambassador Program, empowering businesses to engage in real-time with consumers as they interact with their brand to understand better their consumer behavior A Closer Look is excited to announce the launch of the Customer Ambassador Program, an innovative customer engagement platform that enables businesses to measure customer experience in real-time as […]
The ROI of Mystery Shopping
When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the Return on Investment for Mystery Shopping can be identified through two functions of your business: Customer Lifetime Value and your Customers’ Spending Behaviors. Identifying and […]
