A Closer Look CEO Shares Insights on AI's Impact on BPO in FocusOn Business Magazine Interview
CEO Chris Gillen shares expert insights on AI's role in enhancing human capabilities and shaping the future of customer experience in the BPO industry.
A Closer Look, a leader in customer experience solutions, announces that its CEO and co-owner, Chris Gillen, has been featured in an exclusive interview with FocusOn Business Magazine, discussing the transformative potential of Artificial Intelligence (AI) in the Business Process Outsourcing (BPO) industry.
Drawing from his nearly three decades of experience in customer experience management, Gillen shares his expert insights on AI’s potential to enhance human capabilities in the workplace, the challenges and benefits of AI adoption, and the critical role of emotional intelligence in AI-enhanced processes.
“At A Closer Look, we believe that AI doesn’t have to ‘replace’ humans, it can actually ‘enhance humans’,” says Gillen. “We’re committed to helping brands explore how AI + Human Emotional Intelligence can lead to greater success in the CX industry.”
In the interview, Gillen also addresses the current state and future of AI adoption in the global BPO industry, skills gaps related to AI implementation, and best practices for the ethical use of AI in BPO.
“As the BPO industry continues to evolve, it’s crucial for companies to understand and leverage the power of AI while maintaining a strong focus on the human element,” Gillen adds. “By striking the right balance, brands can deliver exceptional customer experiences and drive business growth.”
This interview aligns with A Closer Look’s mission to be the ultimate partner for brands fanatical about customer experience. It showcases the company’s forward-thinking approach to integrating AI into CX strategies. Read the full article here: https://focusonbusiness.eu/en/interviews/ai-transforming-jobs-and-elevating-the-bpo-industry/6322
About A Closer Look
For more than 25 years, A Closer Look’s unwavering mission has been to elevate the customer experience to unprecedented heights, which it does by empowering brands with deep audience insights and research. ACL is driven by a passion to evolve brands beyond mere price-driven loyalty by aligning brand, product, and messaging to meet genuine customer needs, building authentic and enduring brand loyalty centered around customer values.
A renowned customer experience research firm dedicated to providing invaluable insights to organizations across various industries, ACL delivers objective and data-driven research that empowers businesses to make informed decisions and drive meaningful improvements.
Contact:
Chris Gillen
CEO
A Closer Look
(888)446-5665