Health and Hygiene Satisfaction Program
Customer sentiment is shifting from customer experience and Net Promoter Score to Health and Hygiene Satisfaction. For businesses to be successful, they must clearly demonstrate that locations are safe to visit and that they’re taking the necessary measures to keep customers and employees safe. Building and maintaining the trust and confidence of customers will dramatically impact businesses’ reputation, brand, and ultimately, financial success.
At A Closer Look, we have developed a three-pronged, 360 degree Health and Hygiene Satisfaction Program to help businesses consistently measure the execution of their health and hygiene procedures across all locations as well as identify areas for improvement.
With a national network of qualified, independently contracted evaluators, we discreetly measure your health and hygiene standards. We use a proprietary 15-point assessment designed to focus on compliance with the key health and hygiene processes recommended by the Federal and state government as well as associations for business re-opening.
Monitoring and Reporting
We rate each location on our Health and Hygiene Maturity Risk Matrix based on consistent execution of procedures, which correlates with a potential risk exposure. Our proprietary technology platform allows you to view each evaluation within 24-48 hours of completion. With a fast turnaround time on feedback and reporting, you can quickly identify problem areas to address, helping you align your training resources where they are most needed.
Utilizing our cost-effective texting platform, we send our proprietary health and hygiene satisfaction survey to your customers post their visit/purchase to efficiently collect critical feedback about their experience with your brand and your health and hygiene measures.
How Our Strategic Evaluation Process Works
Phase 1: Establish Baseline Standards
- Evaluations conducted once a week at every location
- Text surveys are sent to customers to get a baseline sentiment
- Utilizing A Closer Look’s proprietary Health and Hygiene Risk Matrix, a maturity level will be assigned and reviewed with you at the end of Phase 1
Phase 2: Review Baseline and Work on Deficiencies
- Based on the maturity level in the Health and Hygiene Risk Matrix, we provide best-in-class recommendations on how to improve deficiencies
- Following implementation of recommendations, we reassess the locations’ maturity level on Health and Hygiene and make corrections, as necessary
Phase 3: Monitor
- Monitor and follow-up on locations that continue to fall outside of optimal levels with low risk exposure on the Health and Hygiene Risk Matrix
Don’t Just Take Our Word For It
Let us tell the story of your guest experience first-hand
We Know Restaurants
Mystery Shops for Fine Dining, Premium and Casual Dining, Fast Casual and Bars and Nightclubs
Reports and Analytics
We boast over 50 different reports to help our clients drill down to the data they need to help their business thrive.
Dine Out. Write. Get Paid.
Enjoy a meal by providing detailed feedback at one of the many partner restaurants we work with
Build Loyalty the New Way
Learn how your customers feel before it’s on social media