Sharing insights from his 30+ years of experience, A Closer Look CEO Chris Gillen will deliver a keynote about the Key Customer Experience Trends for Outsourcers to Watch. A Closer Look, leading provider of customer experience data and insights, is excited to announce that its CEO, Chris Gillen, will speak at the highly anticipated CxOutsourcers […]
Senior Living
A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky
Customer service fanatics, A Closer Look, were recently awarded a Bronze Stevie Award for their exceptional launch of the Customer Ambassador Program with Goodwill Industries of Kentucky. A Closer Look, long-standing customer experience fanatics, were recently honored with a Bronze Stevie Award for the Best Use of Technology in Customer Service for its work with […]
Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping
Recognizing the competition and growth in the senior living industry, one mystery shopping company is dedicating its most qualified staff to ensure clients receive the most insightful data and results. The senior living industry has become more competitive in order to serve an ever-growing, aging population. Recognizing these challenges, mystery shopping leader, A Closer Look, […]
5 Reasons to Conduct a Senior Living Competitive Analysis
Across the country, senior living facilities have reached record low occupancy rates as they’ve dropped to 78.7 percent in Q1 2021, an 8.7 point decline from a year ago. According to the NIC MAP Vision, this is the fourth consecutive quarterly decline since the pandemic. As more people get vaccinated against COVID-19 and cases and […]
Six Ways Mystery Shopping Is Reinventing Seasonal Gig Work
This holiday season, there is one thing on everyone’s mind. Unfortunately, it’s not Santa. For many people, it’s money. This is a challenging year for a lot of people. Not just physically and mentally but also economically. The unemployment rate is at 7.9 percent, according to the U.S. Bureau of Labor Statistics. Meaning a lot of people […]
