Whitepaper: Enhancing Brand Image – A Data-Driven Examination of the Recruitment Process and Its Impact on Brand Reputation
The biggest takeaway for brands is that the application and interview process significantly influences applicants’ opinions of a brand, affecting their consumer-facing opinion, not just their opinion as a potential employer.
Many brands prioritize their reputation solely among their end customers, often conducting surveys to gather insights into customer experiences. However, they often overlook the crucial connection between brand reputation and the hiring process when it comes to prospective candidates.
These applicants, although not immediate purchasers, are still customers having their own personal experience with the brand, perhaps an even more personal experience than a purchase.
Recognizing this, it becomes evident that the recruitment and hiring process holds immense significance for the brand’s perception with candidates who may also be brand consumers. In this whitepaper, we emphasize the need to connect the dots between the hiring journey and brand reputation.
To further understand the impact of the recruitment process on brand reputation, we examined the different application methods used by respondents.
Among the 812 applicants, 63.5% applied via the company’s website, indicating the importance of a user-friendly online application system.
Additionally, we explored the automated and personal responses received by applicants, assessing their impact on applicants’ perceptions of the brand.
This section delves into the pre-interview phase of the recruitment process. We highlight insights into the number of pre-interview responses received by respondents. Furthermore, we analyzed the automated responses received by applicants, examining response times and methods such as text, email, website, and other platforms.
Evaluating the effectiveness and timeliness of automated responses sheds light on the importance of efficient communication. Additionally, we explored personal responses received by applicants, including response times and methods such as phone call, email, and text, and assess the effectiveness and personalization of these responses.
The interview phase is a crucial stage in the recruitment process. In addition to the interview invitation rates among the respondents, we also analyzed post-interview response rates and timing, highlighting the impact of prompt post-interview responses on applicants’ perception of the brand.
Timely and personalized follow-up communications can significantly influence applicants’ opinions of a brand.
Assessing the level of effort required to apply for a position, we utilized a
1-5 scale to measure applicants’ perceptions of the application process.
Based on our analysis, 26% of respondents reported minimal effort, while 3% found it to be a major effort.
Understanding applicants’ perceptions of the effort required can help organizations streamline and optimize their application processes, further positively impacting the brand perception with the prospective candidate.
A positive candidate experience enhances an organization’s brand reputation among applicants and also has far-reaching effects on the overall perception of the brand for consumers.
According to Forbes, job seekers who have a positive recruitment experience are more likely to share their experience with others, resulting in increased word-of-mouth recommendations for hiring.
This not only helps attract top talent but also strengthens the brand’s image, making it more appealing to consumers overall, regardless of whether they’re planning to engage with the brand as a consumer or a candidate.
To fully understand the impact of recruitment and interview processes on brand reputation, it is crucial for companies to collect detailed, first-party data from their own prospective candidates.
By focusing on creating a positive candidate experience throughout the recruitment process, organizations can attract top talent, strengthen their brand, and expand their consumer base. Assessing the experiences of prospective candidates and the direct impact on the brand’s reputation with their own first-party applicants will provide valuable insights for continuous recruiting improvement and sustained overall financial success.
A Closer Look utilizes our valuable first-party data to analyze behaviors and determine trends that help drive our clients’ revenue goals through a first-in-class customer experience.