A Closer Look CEO to Speak at Prestigious BPO Outsourcers Event in Glasgow, Scotland

Sharing insights from his 30+ years of experience, A Closer Look CEO Chris Gillen will deliver a keynote about the Key Customer Experience Trends for Outsourcers to Watch.
A Closer Look, leading provider of customer experience data and insights, is excited to announce that its CEO, Chris Gillen, will speak at the highly anticipated CxOutsourcers Mindshare Event in Glasgow, Scotland. The conference will take place on May 30-31 at the Merchants House of Glasgow, Scotland.
Gillen, a leader in the field of customer experience, will deliver an engaging keynote presentation about the “Key Customer Experience Trends for Outsourcers to Watch.” With 30+ years of experience and a deep understanding of the industry, Chris Gillen will share valuable insights into the ever-evolving landscape of customer experience and its impact on outsourcers’ bottom lines.
During the presentation, Gillen will discuss the emerging trends that are reshaping the customer experience landscape, such as artificial intelligence (AI), and how companies can embrace and harness these changes to drive revenue. Chris Gillen will provide strategic guidance and actionable takeaways for outsourcers to adapt and thrive in this dynamic environment.
As a renowned thought leader and influencer in the customer experience space, Gillen has a proven track record of driving innovation and helping organizations improve the customer experience with actionable, constructive customer feedback. Attendees can expect to gain valuable knowledge, practical insights, and best practices that can be implemented to enhance their own customer experience strategies.
The CxOutsourcers Mindshare Event is widely recognized as one of the premier events in the BPO space, bringing together professionals, experts, and thought leaders from around the world. It offers a unique platform for networking, collaboration, and learning from industry visionaries.
Gillen expressed his excitement about the opportunity, stating, “I am honored to be speaking at the CxOutsourcers Mindshare Event and sharing our first-party data on key customer experience trends. It’s a great platform to exchange ideas and explore the latest innovations in our industry. I look forward to connecting with fellow professionals and contributing to the collective knowledge of our field.”

A Closer Look is dedicated to helping businesses of all sizes improve their customer experience through innovative solutions and actionable insights. For more information on A Closer Look, contact A Closer Look.

About A Closer Look
For 25+ years, A Closer Look has partnered with North American businesses, providing in-depth customer experience feedback via its services and tools. A Closer Look uses 1:1 survey tools with actual customers, as well as qualified, independently contracted evaluators to assess customer experience operations to help identify friction points that, once improved, build brand loyalty and repeat customers to drive maximum profitability.