Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale
2022 Large Retailer Customer
How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points?
By implementing A Closer Look’s Customer Ambassador Program, a solution that captures actionable customer feedback, much of it from Net Promoter Score “passives”, and offers operational insights to drive revenue.
“The Customer Ambassador Program has given our company unique insights into how our customers think and feel about our brand and our shopping experience. Collection of real-time data has enabled us to quickly identify potential issues and trends before they negatively impact our brand. It has also opened the door for our brand to communicate directly with our customer, allowing them to participate in the continued improvement of the brand experience.”