A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky
Customer service fanatics, A Closer Look, were recently awarded a Bronze Stevie Award for their exceptional launch of the Customer Ambassador Program with Goodwill Industries of Kentucky.
A Closer Look, long-standing customer experience fanatics, were recently honored with a Bronze Stevie Award for the Best Use of Technology in Customer Service for its work with Goodwill Industries of Kentucky. The award recognizes A Closer Look’s innovative implementation of the Customer Ambassador Program, which helped the retailer improve its customer service scores by 29 basis points, and improved its Net Promoter Score by 5% in the first year.
In partnership with A Closer Look, Goodwill Industries of Kentucky implemented the Customer Ambassador Program to gather 1:1 feedback from customers about their customer experience. A Closer Look, as a valuable analytical partner, helped to outline for Goodwill of Kentucky what most actionable things the retailer could improve upon to reduce friction points. Through this program, Goodwill was able to monitor the availability of certain products, pricing strategies and store cleanliness to best serve its customers’ vocalized needs.
A Closer Look is dedicated to helping businesses of all sizes improve their customer experience through innovative solutions and actionable insights. For more information on A Closer Look and their work with Goodwill Industries of Kentucky, contact A Closer Look.