A Closer Look CEO Chris Gillen to Keynote CX Outsourcers Conference on AI and the Future of Customer Service
Chris Gillen, CEO of A Closer Look, will share insights on the impact of generative AI on call centers and strategies for navigating the future of customer service at the CX Outsourcers Conference in Atlanta, GA, on May 1-2, 2024.
A Closer Look, a leading market research consultancy focused on helping brands deliver exceptional customer experiences, is pleased to announce that its CEO, Chris Gillen, will be a keynote speaker at the CX Outsourcers Conference on May 1-2, 2024, in Atlanta, GA.
In his presentation, titled “AI and the Future of Customer Service: A New Era for Call Centers,” Gillen will explore the impact of generative AI on customer service and provide strategic recommendations for call center companies navigating this rapidly evolving landscape.
“I am honored to be speaking at the CXOutsourcers conference again this year,” said Gillen. “With the rapid advancements of artificial intelligence and many companies struggling to find a path forward, this will be a very timely discussion.”
Gillen’s presentation will cover a range of topics, including:
- Insights from first party market research about consumer perceptions and expectations of AI in customer service
- Developments in generative AI over the past year
- How generative AI can address current challenges in call center operations
- The evolving role of human agents in an AI-enhanced call center
- Strategies for blending AI with human customer service
A Closer Look is committed to helping businesses navigate the future of customer service in the era of generative AI. Through Gillen’s keynote presentation, the company aims to provide valuable insights and actionable strategies for call center companies looking to enhance their customer experience and stay competitive in the rapidly evolving landscape.
The CX Outsourcers Conference brings together industry leaders, innovators, and experts to discuss the latest trends, challenges, and opportunities in customer experience outsourcing. The event will take place at Terminus 330 in Atlanta, GA, on May 1-2, 2024.
About A Closer Look
For more than 25 years, A Closer Look’s unwavering mission has been to elevate the customer experience to unprecedented heights, which it does by empowering brands with deep audience insights and research. ACL is driven by a passion to evolve brands beyond mere price-driven loyalty by aligning brand, product, and messaging to meet genuine customer needs, building authentic and enduring brand loyalty centered around customer values.
A renowned customer experience research firm dedicated to providing invaluable insights to organizations across various industries, ACL delivers objective and data-driven research that empowers businesses to make informed decisions and drive meaningful improvements.
Contact:
Chris Gillen
CEO
A Closer Look
(888)446-5665