COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to:
- Outline and establish consistent and actionable strategies around phone and virtual sales presentations;
- Actively monitor and measure how each location is performing against those strategies;
- Regularly survey residents and clients about customer satisfaction.
A Closer Look’s Virtual Visits can help you effectively manage your virtual sales strategy while ensuring your business develops loyal customers and drives overall revenue.
Phone Call and Virtual Tour Evaluations
With a national network of qualified, independently contracted evaluators, we discreetly measure the virtual sales processes, as well as the information employees are giving prospective customers regarding your company’s protocol surrounding health and hygiene procedures. Our proprietary technology platform allows you to quickly view each evaluation within 24-48 hours of being completed.
We use an assessment designed around the industry’s best practices that allows you to measure your competitors’ compliance with health and hygiene standards, obtain market information, as well as assess their current sales protocol as it relates to virtual visits.
We have developed a variety of satisfaction surveys that are sent via text message to your current customers as well as prospective customers post-interaction. Our cost-effective texting platform allows you to efficiently collect critical input from your customers regarding their experience interaction with your brand.
How Our Virtual Visits Drive Value
Win New Prospective Customers
- Our clients use virtual visits to refine their sales process and identify opportunities to improve the selling points of their communities and venues
- Our clients use virtual visits to constructively improve their agents’ pitch
Competitive Market Information
- Our clients use virtual visits to learn about their competitors’ quality and service differentiators
- Our clients use virtual visits to identify the health and hygiene standards implemented at competitors’ communities and venues
Drive Operational Change
- Our clients use virtual visits to evaluate their training processes and identify opportunities for improvement
- Our clients use virtual visits to ensure that prospective customer conversations reflect their company and the communities’ and/or venue’s culture
- Our clients use virtual visits to ensure that prospective customers have an exceptional experience
Don’t Just Take Our Word For It
Let us tell the story of your guest experience first-hand
We Know Restaurants
Mystery Shops for Fine Dining, Premium and Casual Dining, Fast Casual and Bars and Nightclubs
Reports and Analytics
We boast over 50 different reports to help our clients drill down to the data they need to help their business thrive.
Dine Out. Write. Get Paid.
Enjoy a meal by providing detailed feedback at one of the many partner restaurants we work with
Build Loyalty the New Way
Learn how your customers feel before it’s on social media