Virtual Visits
Successful sales strategies allow for prospective customers to learn about a business both in-person as well as remotely. Places that boast larger numbers of people, such as senior living facilities, apartment complexes, and event spaces, need a convenient and safe way for all prospective customers to gather information, and those businesses also need a reliable strategy to determine if they’re representing themselves well in a virtual sales process. Virtual visits are not only convenient for prospective clients to learn more about a business but also for the business itself to evaluate its sales process and areas of opportunity. Our virtual visits provide:
- Consistent and actionable strategies around phone and virtual sales presentations.
- Data from actively monitoring and measuring how each location is performing against those strategies.
- Actionable data from regularly surveying residents and clients about customer satisfaction.
A Closer Look’s virtual visits can help you effectively manage your virtual sales strategy while ensuring your business develops loyal customers and drives overall revenue.

Phone Call and Virtual Tour Evaluations
With a national network of qualified, independently contracted evaluators, we discreetly measure the virtual sales processes, as well as the information employees are giving prospective customers regarding your company’s protocol surrounding health and hygiene procedures. Our proprietary technology platform allows you to quickly view each evaluation within 24-48 hours of being completed.
Competitor Assessments
We use an assessment designed around the industry’s best practices that allows you to measure your competitors’ compliance with health and hygiene standards, obtain market information, as well as assess their current sales protocol as it relates to virtual visits.
Satisfaction Surveys
We have developed a variety of satisfaction surveys that are sent via text message to your current customers as well as prospective customers post-interaction. Our cost-effective texting platform allows you to efficiently collect critical input from your customers regarding their experience interaction with your brand.
How Our Virtual Visits Drive Value
Win New Prospective Customers
- Our clients use virtual visits to refine their sales process and identify opportunities to improve the selling points of their communities and venues
- Our clients use virtual visits to constructively improve their agents’ pitch
Competitive Market Information
- Our clients use virtual visits to learn about their competitors’ quality and service differentiators
- Our clients use virtual visits to identify the health and hygiene standards implemented at competitors’ communities and venues
Drive Operational Change
- Our clients use virtual visits to evaluate their training processes and identify opportunities for improvement
- Our clients use virtual visits to ensure that prospective customer conversations reflect their company and the communities’ and/or venue’s culture
- Our clients use virtual visits to ensure that prospective customers have an exceptional experience


Don’t Just Take Our Word For It: Hear What Our Clients Are Saying
“A Closer Look has been very easy to work with! During the pandemic, we pivoted to different types of mystery shops for our team members, as well as had an increased need for competitive market analyses because of the ever-changing market landscapes. Very happy to recommend A Closer Look to anyone who would like thorough, detailed, and swift mystery shops and competitive market analyses.”
– Vice President, MBK Senior Living
Let us tell the story of your guest experience first-hand.

