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Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping

March 30, 2022

Recognizing the competition and growth in the senior living industry, one mystery shopping company is dedicating its most qualified staff to ensure clients receive the most insightful data and results.…

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Customer Ambassador Program - Goodwill of Kentucky Case Study

Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements

October 15, 2021

Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s Customer Ambassador Program, a solution designed to…

Continue Reading Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements

Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers

September 21, 2021

A Closer Look launches the Customer Ambassador Program, empowering businesses to engage in real-time with consumers as they interact with their brand to understand better their consumer behavior A Closer…

Continue Reading Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers

The ROI of Mystery Shopping

August 25, 2021

When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the…

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5 Reasons to Conduct a Senior Living Competitive Analysis

July 21, 2021

Across the country, senior living facilities have reached record low occupancy rates as they’ve dropped to 78.7 percent in Q1 2021, an 8.7 point decline from a year ago. According…

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Transforming the Customer Feedback Process: Keep Customer Complaints Off Social Media

May 29, 2021

Customers are the center of every business. To build and maintain customer loyalty, open lines of communication and constant engagement are needed. Amid evolving customer expectations and trends, knowing customers’…

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How Much is Customer Feedback Worth to You?

April 5, 2021

When you’re running a business, it’s common to be cost-conscious about many things like marketing, supplies, or everyday expenses. Unfortunately, some companies don’t realize how much money they’re wasting by…

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How to Improve The Customer Experience with SMS

March 18, 2021

If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your…

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How Data Can Influence Your Customer Experience Decisions

February 18, 2021

When you’re running a business, your customer’s opinions are a valuable resource that can help position you above the rest. A 2017 survey found that 84 percent of companies that…

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3 Customer Experience Trends to Watch In 2021

February 2, 2021

As the CEO of A Closer Look, I’ve seen many changes in the customer experience over the past year. In the wake of the COVID-19 pandemic, digital interactions, eCommerce, curbside…

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Gift Yourself Mystery Shopping this Holiday Season

December 14, 2020

2020 has been a tough year due to the effects of the pandemic. One-third of consumers’ employment statuses changed because of COVID. Additionally, 36 percent of consumers have experienced a negative impact…

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Six Ways Mystery Shopping Is Reinventing Seasonal Gig Work

November 18, 2020

This holiday season, there is one thing on everyone’s mind. Unfortunately, it’s not Santa. For many people, it’s money. This is a challenging year for a lot of people. Not…

Continue Reading Six Ways Mystery Shopping Is Reinventing Seasonal Gig Work

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Recently on Instagram

We couldn't be more excited! Thanks to shoppers like you, we have been recognized by MSPA and we are thrilled to be one of the honored companies. It was so popular we've brought it back! Registered shoppers have a chance to win amazing prizes. Not a shopper? Not a problem! Sign up today and find out what everyone else is talking about.​ Kick back, relax, and get paid?? Did you know mystery shopping doesn't stop at just retail; it includes hotels too! Message us if you're interested in joining our team! Shake things up! Become a mystery shopper and let your voice be heard. Why not get paid for doing the things you already enjoy, and who doesn’t enjoy shopping? #acloserlook #dobetter If you are a registered shopper who has successfully completed two or more shops with A Closer Look between April 1st and April 30th, 2021, you could be the winner of a VISA gift card. We'll see you at 4 PM today for our Facebook LIVE drawing! Are you a registered shopper who successfully completed two or more shops with A Closer Look between April 1st and April 30th, 2021? If so, you could be the winner of a VISA gift card. Tune in tomorrow to find out! It's almost time! Don't forget to tune into the LIVE drawing on our Facebook page on Friday, May 7th. Registered shoppers who successfully completed between two and four shops with A Closer Look between April 1st and April 30th, 2021 will be entered to win a Visa gift card! Tune in to see if you're the lucky winner. 1-800 numbers are a thing of the past. With our Trusted Partner Program, your customers only need to text one simple number to provide you with valuable information about your business. Do you think customer feedback is nacho business? Think again! Showing your customers that you prioritize their feedback and opinions will take your business to new heights. We can help. Learn more and sign up: https://bit.ly/3miZWtv.

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