Become a Mystery Shopper
  • Skip to main content
  • Skip to footer

A Closer Look

Customer Experience and Mystery Shopping

  • Home
  • About
    • Who We Are
    • What We Do
    • What Makes Us Different
    • Meet the Team
    • Awards
  • Solutions
    • Mystery Shopping Solutions
      • Mystery Shopping
      • Competitor Market Analysis
      • Health & Hygiene
      • eCommerce Evaluations
      • Virtual Visits
    • Customer Ambassador Program
  • Industry Expertise
    • Restaurant
    • Hotel
    • Senior Living
    • Entertainment
    • Retail
    • Multi-Family Residential
    • Self Storage
  • Resources
  • Contact Us
  • Login
    • Shopper Login
    • Client Login
    • CAP Login

Resources

Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale

October 7, 2022

2022 Large Retailer Customer How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A…

Continue Reading Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale

Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping

March 30, 2022

Recognizing the competition and growth in the senior living industry, one mystery shopping company is dedicating its most qualified staff to ensure clients receive the most insightful data and results.…

Continue Reading Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping

Customer Ambassador Program - Goodwill of Kentucky Case Study

Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements

October 15, 2021

Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s Customer Ambassador Program, a solution designed to…

Continue Reading Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements

Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers

September 21, 2021

A Closer Look launches the Customer Ambassador Program, empowering businesses to engage in real-time with consumers as they interact with their brand to understand better their consumer behavior A Closer…

Continue Reading Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers

The ROI of Mystery Shopping

August 25, 2021

When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the…

Continue Reading The ROI of Mystery Shopping

5 Reasons to Conduct a Senior Living Competitive Analysis

July 21, 2021

Across the country, senior living facilities have reached record low occupancy rates as they’ve dropped to 78.7 percent in Q1 2021, an 8.7 point decline from a year ago. According…

Continue Reading 5 Reasons to Conduct a Senior Living Competitive Analysis

Transforming the Customer Feedback Process: Keep Customer Complaints Off Social Media

May 29, 2021

Customers are the center of every business. To build and maintain customer loyalty, open lines of communication and constant engagement are needed. Amid evolving customer expectations and trends, knowing customers’…

Continue Reading Transforming the Customer Feedback Process: Keep Customer Complaints Off Social Media

How Much is Customer Feedback Worth to You?

April 5, 2021

When you’re running a business, it’s common to be cost-conscious about many things like marketing, supplies, or everyday expenses. Unfortunately, some companies don’t realize how much money they’re wasting by…

Continue Reading How Much is Customer Feedback Worth to You?

How to Improve The Customer Experience with SMS

March 18, 2021

If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your…

Continue Reading How to Improve The Customer Experience with SMS

How Data Can Influence Your Customer Experience Decisions

February 18, 2021

When you’re running a business, your customer’s opinions are a valuable resource that can help position you above the rest. A 2017 survey found that 84 percent of companies that…

Continue Reading How Data Can Influence Your Customer Experience Decisions

3 Customer Experience Trends to Watch In 2021

February 2, 2021

As the CEO of A Closer Look, I’ve seen many changes in the customer experience over the past year. In the wake of the COVID-19 pandemic, digital interactions, eCommerce, curbside…

Continue Reading 3 Customer Experience Trends to Watch In 2021

Gift Yourself Mystery Shopping this Holiday Season

December 14, 2020

2020 has been a tough year due to the effects of the pandemic. One-third of consumers’ employment statuses changed because of COVID. Additionally, 36 percent of consumers have experienced a negative impact…

Continue Reading Gift Yourself Mystery Shopping this Holiday Season

Tags

Bowling Business Reopening CAP Case Study Cinema Competitive Intelligence Consumer Insights Consumer Spending COVID-19 COVID Compliance Curbside Service Customer Ambassador Program Customer Engagement Customer Experience Customer Feedback Customer Health & Safety Customer Satisfaction Entertainment Gig Economy Goodwill of Kentucky Health & Hygiene Health and Hygiene Holiday Shopping Hotel Hotels Independent Contractor Multi-family Residential Multi-Family Residential Mystery Shopping Network Economy Non-profit Restaurant Restaurants Retail ROI Self-storage Self Storage Senior Living SMS Social Media Texas Restaurant Association Texas Restaurant Promise Texting Trusted Partner Program Virtual Visits

Categories

  • Blog (17)
  • Case Study (2)
  • Infographic (4)
  • News (1)
  • Press Release (3)
  • White Paper (1)

Archives

  • October 2022 (1)
  • March 2022 (1)
  • October 2021 (1)
  • September 2021 (1)
  • August 2021 (1)
  • July 2021 (1)
  • May 2021 (1)
  • April 2021 (1)
  • March 2021 (1)
  • February 2021 (2)
  • December 2020 (1)
  • November 2020 (2)
  • October 2020 (2)
  • September 2020 (1)
  • August 2020 (2)
  • July 2020 (3)
  • June 2020 (5)

Recently on Instagram

https://www.instagram.com/acloserlookacl/

Footer

A Closer Look, LLC, Secret Shopper, Norcross, GA info@a-closer-look.com (888) 446-5665

Copyright © 2023 A Closer Look · Terms of Use · Privacy Policy

https://a-closer-look.com/wp-content/uploads/2021/09/Customer-Ambassador-Program_ACL_Screen-Recording_2021.09.13-1.mp4

Please fill out the form below, and a member of our team will contact you.








    Please fill out the form below, and a member of our team will contact you.