Resources
A Closer Look CEO to Speak at Prestigious BPO Outsourcers Event in Glasgow, Scotland
Sharing insights from his 30+ years of experience, A Closer Look CEO Chris Gillen will deliver a keynote about the Key Customer Experience Trends for Outsourcers to Watch. A Closer…
A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky
Customer service fanatics, A Closer Look, were recently awarded a Bronze Stevie Award for their exceptional launch of the Customer Ambassador Program with Goodwill Industries of Kentucky. A Closer Look,…
Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale
2022 Large Retailer Customer How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A…
Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping
Recognizing the competition and growth in the senior living industry, one mystery shopping company is dedicating its most qualified staff to ensure clients receive the most insightful data and results.…
Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements
Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s Customer Ambassador Program, a solution designed to…
Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers
A Closer Look launches the Customer Ambassador Program, empowering businesses to engage in real-time with consumers as they interact with their brand to understand better their consumer behavior A Closer…
The ROI of Mystery Shopping
When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the…
5 Reasons to Conduct a Senior Living Competitive Analysis
Across the country, senior living facilities have reached record low occupancy rates as they’ve dropped to 78.7 percent in Q1 2021, an 8.7 point decline from a year ago. According…
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Transforming the Customer Feedback Process: Keep Customer Complaints Off Social Media
Customers are the center of every business. To build and maintain customer loyalty, open lines of communication and constant engagement are needed. Amid evolving customer expectations and trends, knowing customers’…
How Much is Customer Feedback Worth to You?
When you’re running a business, it’s common to be cost-conscious about many things like marketing, supplies, or everyday expenses. Unfortunately, some companies don’t realize how much money they’re wasting by…
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How to Improve The Customer Experience with SMS
If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your…
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How Data Can Influence Your Customer Experience Decisions
When you’re running a business, your customer’s opinions are a valuable resource that can help position you above the rest. A 2017 survey found that 84 percent of companies that…
Continue Reading How Data Can Influence Your Customer Experience Decisions
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