Customers are the center of every business. To build and maintain customer loyalty, open lines of communication and constant engagement are needed. Amid evolving customer expectations and trends, knowing customers’ needs plays a critical role in creating returning customers and attracting new prospects. Listening to and incorporating their suggestions into the business will show them […]
Customer Experience
How Much is Customer Feedback Worth to You?
When you’re running a business, it’s common to be cost-conscious about many things like marketing, supplies, or everyday expenses. Unfortunately, some companies don’t realize how much money they’re wasting by not having a real strategy in place for customer service, feedback, and engagement. These areas go hand-in-hand and can make or break a business. As […]
How to Improve The Customer Experience with SMS
If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your customers perceive your business and what changes to consider to improve the customer experience. Whether the feedback you gather is prompted or unprompted, the collected […]
A Closer Look Partners with Texas Restaurant Association and Dallas College to Launch New Health & Hygiene Training Certification Program
Texas Restaurant Promise Certification Program aims to train staff and build customer confidence in wake of COVID-19 ATLANTA, GA – A Closer Look, in partnership with the Texas Restaurant Association (TRA) and Dallas College, announce the launch of the new Texas Restaurant Promise Certification Program that will train, inspect, and certify restaurants on the additional […]
