Case Studies

Customer Ambassador Program Helps Non-profit Retailer Increase NPS by 9% From 70.1 to 76.4

Case Study: Employee Recognition at Goodwill San Antonio

Through strategic employee recognition, Goodwill San Antonio transformed their retail performance. This case study reveals how they improved NPS by 9%, reduced turnover, and achieved ...

Case Study: Reprioritizing Customer Feedback to Improve Data Collection, Drive Operational Changes and Boost Employee Morale

2022 Large Retailer Customer. How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 ...

Customer Ambassador Program Goodwill of Kentucky Case Studies

Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements

Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements Customer Ambassador Program ...