Successful sales strategies allow for prospective customers to learn about a business both in-person as well as remotely. Places that boast larger numbers of people, such as senior living facilities, apartment complexes, and event spaces, need a convenient and safe way for all prospective customers to gather information, and those businesses also need a reliable strategy to determine if they’re representing themselves well in a virtual sales process. Virtual visits are not only convenient for prospective clients to learn more about a business but also for the business itself to evaluate its sales process and areas of opportunity. Our virtual visits provide:
- Consistent and actionable strategies around phone and virtual sales presentations.
- Data from actively monitoring and measuring how each location is performing against those strategies.
- Actionable data from regularly surveying residents and clients about customer satisfaction.
A Closer Look’s virtual visits can help you effectively manage your virtual sales strategy while ensuring your business develops loyal customers and drives overall revenue.
Phone Call and Virtual Tour Evaluations
With a national network of qualified, independently contracted evaluators, we discreetly measure the virtual sales processes, as well as the information employees are giving prospective customers regarding your company’s protocol surrounding health and hygiene procedures. Our proprietary technology platform allows you to quickly view each evaluation within 24-48 hours of being completed.
We use an assessment designed around the industry’s best practices that allows you to measure your competitors’ compliance with health and hygiene standards, obtain market information, as well as assess their current sales protocol as it relates to virtual visits.
We have developed a variety of satisfaction surveys that are sent via text message to your current customers as well as prospective customers post-interaction. Our cost-effective texting platform allows you to efficiently collect critical input from your customers regarding their experience interaction with your brand.
How Our Virtual Visits Drive Value
Win New Prospective Customers
- Our clients use virtual visits to refine their sales process and identify opportunities to improve the selling points of their communities and venues
- Our clients use virtual visits to constructively improve their agents’ pitch
Competitive Market Information
- Our clients use virtual visits to learn about their competitors’ quality and service differentiators
- Our clients use virtual visits to identify the health and hygiene standards implemented at competitors’ communities and venues
Drive Operational Change
- Our clients use virtual visits to evaluate their training processes and identify opportunities for improvement
- Our clients use virtual visits to ensure that prospective customer conversations reflect their company and the communities’ and/or venue’s culture
- Our clients use virtual visits to ensure that prospective customers have an exceptional experience
Don’t Just Take Our Word For It: Hear What Our Clients Are Saying
“A Closer Look has been very easy to work with! During the pandemic, we pivoted to different types of mystery shops for our team members, as well as had an increased need for competitive market analyses because of the ever-changing market landscapes. Very happy to recommend A Closer Look to anyone who would like thorough, detailed, and swift mystery shops and competitive market analyses.”
– VP of Sales and Marketing, MBK Senior Living
Let us tell the story of your guest experience first-hand.
Track Your Business Pulse
Engage with your customers in real-time and measure customer experience
Reports and Analytics
We boast over 50 different reports to help our clients drill down to the data they need to help their business thrive.
Dine Out. Write. Get Paid.
Enjoy a meal by providing detailed feedback at one of the many partner restaurants we work with
Build Loyalty the New Way
Learn how your customers feel before it’s on social media
What Our Clients Are Saying
"A Closer Look has been very easy to work with! During the pandemic, we pivoted to different types of mystery shops for our team members, as well as had an increased need for competitive market analyses because of the ever-changing market landscapes. Very happy to recommend A Closer Look to anyone who would like thorough, detailed, and swift mystery shops and competitive market analyses."
VP of Sales and Marketing
MBK Senior Living
“The old adage ‘Inspect What You Expect’ is so true. The staff never knows when a mystery shopper will stay, so every guest becomes a mystery shopper. We began with an average company score in the 80 percentile and ended last year in the 90’s. We have a goal this year to increase by at least 5% company-wide. Because of this wonderful program, our company is consistently in the top 5% of all of our brands. Thank you, A Closer Look, you help keep us on our toes and our guests, owners and associates’ benefit. You are the best!”
Vice President of Sales and Orgizational Development
"Our company has worked with A Closer Look for the past 5 years. The level of partnership is foundational to our growth and we look forward to expanding our business with A Closer Look as our long term partner."
Director of Ops Excellence
Main Event, Inc.
"After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP's throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources."
Senior Vice President
Hilton Management Services Focused Service Division
"Leisure Care is incredibly proud to have A Closer Look as a trusted partner, resource, and expert with our competitive analysis and Sales Advisor evaluation needs. Their entire team is professional, courteous, flexible, and eager to support our evolution of senior living consumer assessments. Their willingness to partner and grow as we adapt and react to the ever changing marketplace is a breath of fresh air. Their operational support, coupled with excellent shopper evaluations, provides us the platform to strategize, thrive, and increase occupancy throughout our portfolio."
Senior Director of Sales
"Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations."
Senior Manager Customer & Associate Experience
Floor & Decor
"The Regency Senior Living communities have partnered with A Closer Look for over a decade, and we continue to be extremely satisfied with the professionalism of the team and the ability to modify the program to our priorities. The reporting metrics are exceptional and help pinpoint areas of growth opportunities. I would not hesitate to recommend this company to my colleagues in our industry."
Chief Operating Officer
Regency Senior Living
"A Closer Look has been instrumental in guiding our training and marketing initiatives to drive positive guest experiences as we grow. We are blessed to have a great vendor partnership with the team at A Closer Look!"
Vice President of Field Operations
"Our company has utilized A Closer Look as a partner in gaining stronger intelligence into competitive market shifts as well as ways for improvement amongst our own communities. While it is almost impossible to get 100% accurate data in this industry, I have found great benefit in A Closer Look’s flexibility in utilizing our internal market survey forms as well as their timeliness and communication. We have been successful in utilizing the information to grow our communities not only in occupancy and revenue, but also in coaching and training abilities to strengthen our team."
Corporate Director of Sales
Integrated Senior Lifestyles
"A Closer Look has been an amazing partner in our mission to be the coolest frozen dessert brand. While we strive to provide the most flavorful experiences to each and every guest, A Closer Look provides integral insight as to what our guests see and feel during their time with us. Their shoppers are thorough with visits and thoughtful with feedback, shopper reports are quickly ready for review and the reporting systems that A Closer Look provides are robust but user friendly. We are thankful for this program so we can pride ourselves with the WOW's and work on any opportunities out there."
Director of Company Operations
Jeremiah's Italian Ice
"A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It's one thing for a company to make promises on what they can do, but it's quite another for them to actually follow through with such success!"
Chief Operating Officer