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Remote Work Unleashed: The Five Pillars of an Effective Remote Work Strategy

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Recently I had a chance to participate in a panel discussion at the CXOutsourcers mind share conference in Glasgow, Scotland to discuss the topic of recruitment and retention with some industry leading business process outsourcing (BPO) providers. Inevitably, the subject of remote work quickly emerged, and it was clear, it continues to remain a hotly contested subject for many companies.

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Constructive Customer Feedback: Beyond Social Media Complaints

Unleashing the True Voice of Your Customers: Going Beyond Social Media Complaints for Better Constructive Feedback

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While social media amplifies the vocal minority, 99% of customers remain silent. Learn how to gather constructive customer feedback from this majority to drive innovation and build authentic brand loyalty.

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Enhancing Brand Image – A Data-Driven Examination of the Recruitment Process and Its Impact on Brand Reputation

Whitepaper: Enhancing Brand Image – A Data-Driven Examination of the Recruitment Process and Its Impact on Brand Reputation

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Key Takeaway: The Recruitment Experience has a Tangible Impact on Brand Opinion
From the data collected, the biggest takeaway for brands is that the application and interview process significantly influences applicants’ opinions of a brand, affecting their consumer-facing opinion, not just their opinion as a potential employer.

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The ROI of Mystery Shopping

The ROI of Mystery Shopping

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When considering Mystery Shopping for your business, you may ask yourself: How is this benefitting my bottom line? How will I know my customers are noticing a difference? Fortunately, the Return on Investment for Mystery Shopping can be identified through two functions of your business. These functions are the Customer Lifetime Value and your Customers’ Spending Behaviors.

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5 Reasons to Conduct a Senior Living Competitive Analysis

5 Reasons to Conduct a Senior Living Competitive Analysis

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Across the country, senior living facilities have reached record low occupancy rates as they’ve dropped to 78.7 percent in Q1 2021, an 8.7 point decline from a year ago. According to the NIC MAP Vision, this is the fourth consecutive quarterly decline since the pandemic. As more people get vaccinated against COVID-19 and cases and deaths decline, the senior living industry is getting closer to making a comeback.

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Your Feedback Matters placard with bokeh background

How Much is Customer Feedback Worth to You?

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When you’re running a business, it’s common to be cost-conscious about many things like marketing, supplies, or everyday expenses. Unfortunately, some companies don’t realize how much money they’re wasting by not having a real strategy in place for customer service, feedback, and engagement. These areas go hand-in-hand and can make or break a business. As you continue to grow your business, how much is customer feedback worth to you?

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How to Improve The Customer Experience with SMS

How to Improve The Customer Experience with SMS

Blog, Customer Ambassador Program / By

If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your customers perceive your business and what changes to consider to improve the customer experience. Whether the feedback you gather is prompted or unprompted, the collected information can influence your customer experience decisions.

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