In a world where customer loyalty is increasingly hard to come by, A Closer Look’s groundbreaking market research report, “Beyond Surveys: A Deep Dive into Customer Experiences and the Path to Brand Loyalty,” reveals the key to building emotionally connected, long-term relationships with customers that transcend transactional rewards and discounts.
ACL shakes up senior living market intelligence with the launch of Market Care for Senior Living, a revolutionary solution providing on-demand access to the richest competitive insights available to accelerate strategic decision making and drive growth.
A Closer Look Introduces Revolutionary Market Care for Senior Living Read More »
A Closer Look (ACL) has unveiled a new look and feel that builds upon their legacy as customer experience fanatics, showcasing new capabilities in real-time, data-driven insights.
A Closer Look Unveils New Data-Centric Brand Identity Read More »
Customer experience solutions leader A Closer Look wins Best in Tech Award in 2023 Best of America Small Business Awards for its groundbreaking customer feedback program.
A Closer Look’s Customer Ambassador Program Wins Best in Tech Award Read More »
Sharing insights from his 30+ years of experience, A Closer Look CEO Chris Gillen will deliver a keynote about the Key Customer Experience Trends for Outsourcers to Watch. A Closer Look, leading provider of customer experience data and insights, is excited to announce that its CEO, Chris Gillen, will speak at the highly anticipated CxOutsourcers Mindshare Event in Glasgow, Scotland. The conference will take place on May 30-31 at the Merchants House of Glasgow, Scotland.
A Closer Look CEO to Speak at Prestigious BPO Outsourcers Event in Glasgow, Scotland Read More »
A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky Customer service fanatics, A Closer Look, were recently awarded a Bronze Stevie Award for their exceptional launch of the Customer Ambassador Program with Goodwill Industries of Kentucky. A Closer Look, long-standing customer experience fanatics, were recently honored with a
Recognizing the competition and growth in the senior living industry, one mystery shopping company is dedicating its most qualified staff to ensure clients receive the most insightful data and results.
A Closer Look launches the Customer Ambassador Program, empowering businesses to engage in real-time with consumers as they interact with their brand to understand better their consumer behavior
A Closer Look is excited to announce the launch of the Customer Ambassador Program, an innovative customer engagement platform that enables businesses to measure customer experience in real-time as consumers interact with their brand.
Customers are the center of every business. To build and maintain customer loyalty, open lines of communication and constant engagement are needed. Amid evolving customer expectations and trends, knowing customers’ needs plays a critical role in creating returning customers and attracting new prospects. Listening to and incorporating their suggestions into the business will show them that their opinions are valued – increasing loyalty and boosting repeat business.
Transforming the Customer Feedback Process: Keep Customer Complaints Off Social Media Read More »
