Companies are diving headfirst into AI – but at what cost to customer relationships? Learn how mystery shopping keeps you grounded in what really matters: the human experience.
While AI offers numerous benefits, it is crucial to strike the right balance between AI-driven automation and human interaction to maintain positive customer experiences and foster true, emotive brand loyalty that surpasses price sensitivity.
Keeping Your Brand’s Human Touch in an AI-Driven World Read More »
Discover how to create a workplace culture that promotes both accountability and psychological safety. This article explores strategies for leaders to encourage open feedback, learn from mistakes, and drive continuous improvement – principles that can be applied to understanding both employee and customer experiences.
Balancing Accountability and the Need for Safe Spaces Read More »
As we navigate 2024, five significant trends are reshaping the US economy: persistent inflation, demographic shifts, evolving work attitudes, changing social media dynamics, and the pervasive influence of AI. Our latest analysis unpacks these critical factors, offering valuable insights for businesses and decision-makers. Stay ahead of the curve with our expert breakdown of the economic forces that will define the year ahead.
Feeling the Heat: Five factors shaping the future of the US economy. Read More »
Today’s brands seem to have forgotten that understanding your customers’ experiences is crucial for success. The sheer number of negative reviews seen on social media, or the increasing instances of customers walking into a retail store or restaurant only to be greeted by a less-than-enthusiastic worker, is on the rise.
The Hidden Truths: What Brands Need to Know About Mystery Shopping Partners Read More »
Companies can, and most of the time do, understand what their consumers expect, yet still fall short of delivering experiences that consistently live up to those expectations because they focus mostly on negative complaints received.
Is Your Senior Living Community Losing Sales? Here’s How to Find Out Read More »
Companies can, and most of the time do, understand what their consumers expect, yet still fall short of delivering experiences that consistently live up to those expectations because they focus mostly on negative complaints received.
The New Customer Feedback Paradigm: Connecting Brand Values with Customer Hearts Read More »
As the senior living industry grapples with a pressing challenge – a significant staffing gap caused by the shortage of caregivers – innovative solutions are urgently needed. 52% of assisted living providers say their overall workforce situation has deteriorated since the beginning of 2022. 63% are experiencing staffing shortages with a quarter of those providers saying they have a high level of staffing shortages. To confront these obstacles head-on, operators must go beyond conventional methods and explore new avenues to attract, hire, and retain skilled caregivers.
5 Ways to Boost Occupancy Without Manual Market Research in 30 Days Read More »
For CEOs, creating extraordinary customer experience starts with strategic leadership. Learn how executives can balance high-level oversight with detailed customer insights to drive sustainable growth.
CEO’s Guide: Driving Profits through Value-Centric Customer Experience Strategies Read More »
Traditional mystery shopping captures limited feedback. Discover how modern customer experience measurement programs turn every customer into a valuable source of real-time insights to improve service and drive revenue.
Turn Your Customer into a Mini Mystery Shopper Read More »
