What happens when a customer can’t find what they’re looking for on store shelves? In today’s competitive retail landscape, product availability and functional in-store displays are crucial elements that can make or break a sale. Learn more in our free report.
Out of Sight, Out of Mind: The Hidden Cost of Empty Shelves and Broken Displays Read More »
Discover how to create a workplace culture that promotes both accountability and psychological safety. This article explores strategies for leaders to encourage open feedback, learn from mistakes, and drive continuous improvement – principles that can be applied to understanding both employee and customer experiences.
Balancing Accountability and the Need for Safe Spaces Read More »
ACL CEO Chris Gillen shares valuable insights on AI’s impact on customer experience and brand loyalty in a recent podcast. He emphasizes the importance of balancing AI implementation with human emotional intelligence to maintain exceptional customer experiences in today’s evolving digital landscape.
A Closer Look’s CEO Chris Gillen shares expert insights on AI’s transformative potential in the BPO industry, emphasizing the importance of combining AI with human emotional intelligence to elevate customer experiences and drive business growth.
As we navigate 2024, five significant trends are reshaping the US economy: persistent inflation, demographic shifts, evolving work attitudes, changing social media dynamics, and the pervasive influence of AI. Our latest analysis unpacks these critical factors, offering valuable insights for businesses and decision-makers. Stay ahead of the curve with our expert breakdown of the economic forces that will define the year ahead.
Feeling the Heat: Five factors shaping the future of the US economy. Read More »
Today’s brands seem to have forgotten that understanding your customers’ experiences is crucial for success. The sheer number of negative reviews seen on social media, or the increasing instances of customers walking into a retail store or restaurant only to be greeted by a less-than-enthusiastic worker, is on the rise.
The Hidden Truths: What Brands Need to Know About Mystery Shopping Partners Read More »
Companies can, and most of the time do, understand what their consumers expect, yet still fall short of delivering experiences that consistently live up to those expectations because they focus mostly on negative complaints received.
Is Your Senior Living Community Losing Sales? Here’s How to Find Out Read More »
Traditional loyalty programs often create an illusion of loyalty driven by discounts and perks, rather than genuine brand devotion, according to a survey of 1,744 consumers by A Closer Look. To foster authentic customer relationships, brands should focus on personalized experiences, meaningful connections, and non-price-related benefits that transcend transactional loyalty.
The Loyalty Program Illusion: Exposing the Limitations of Rewards-Based Programs Read More »
New study provides critical insights for businesses seeking to optimize customer service through strategic AI implementation while preserving essential human interaction
Companies can, and most of the time do, understand what their consumers expect, yet still fall short of delivering experiences that consistently live up to those expectations because they focus mostly on negative complaints received.
The New Customer Feedback Paradigm: Connecting Brand Values with Customer Hearts Read More »
