Customer Experience

The Hidden Cost of Poor Cancellation Experiences

Subscription Exit Strategies: Exploring the Customer Journey Through Cancellation

Customer Experience, Market Research / By

Our new study examining subscription cancellation experiences reveals a concerning trend: 60.4% of consumers actively avoid services they believe will be difficult to cancel. The research highlights how poor cancellation experiences significantly impact brand perception and future customer acquisition in subscription-based businesses.

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The Hidden Cost of Poor Cancellation Experiences

Loss Prevention or Lost Sales? The Impact of Security Measures on Customer Experience

Customer Experience, Market Research, Retail Industry / By

In today’s retail environment, locked merchandise has become commonplace – but customer patience has not. Our new research reveals that 84% of consumers expect assistance within 4 minutes when encountering secured items. When this expectation isn’t met, 45% of frustrated shoppers turn to third-party retailers like Amazon instead. Retailers must reassess how their security measures impact sales and customer experience.

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How Consumers Feel About Restaurant Prices, Quality and Service.

Value on the Menu: How Consumers Feel About Restaurant Prices, Quality, and Service

Customer Experience, Market Research, Restaurant Industry / By

New research reveals shifting consumer attitudes toward restaurant dining, with value perception emerging as a critical factor in customer satisfaction. Based on responses from 1,410 consumers, this comprehensive study found that while overall dining frequency has increased compared to two years ago, diners are increasingly scrutinizing the value they receive for their money. Despite generally positive ratings for food quality and service—with both averaging 8 out of 10—a significant 41.4% of customers felt they received only fair or poor value from their last dining experience.

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Senior Living Consumer Trends for 2024

Beyond Expectations: Unveiling Senior Living Consumer Demands for 2024

Customer Experience, Market Research, Senior Living / By

With so many options for senior living these days, it’s important to understand what really matters to older adults and their families when choosing a home. Things like quality of care, available amenities, how engaged the staff are, and of course, cost, all play a big role. These factors don’t just affect how happy residents are — they impact how much peace of mind families have, and ultimately, how well a community does in terms of keeping rooms filled and staying financially healthy.

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New study reveals 81% of shoppers can't find products

Out of Sight, Out of Mind: The Hidden Cost of Empty Shelves and Broken Displays

Customer Experience, Market Research, Retail Industry / By

What happens when a customer can’t find what they’re looking for on store shelves? In today’s competitive retail landscape, product availability and functional in-store displays are crucial elements that can make or break a sale. Learn more in our free report.

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A Closer Look CEO Chris Gillen Shares Insights on AI and Customer Experience in Recent Podcast

A Closer Look CEO Chris Gillen Shares Insights on AI and Customer Experience in Recent Podcast

Newsroom / By

ACL CEO Chris Gillen shares valuable insights on AI’s impact on customer experience and brand loyalty in a recent podcast. He emphasizes the importance of balancing AI implementation with human emotional intelligence to maintain exceptional customer experiences in today’s evolving digital landscape.

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