What happens when a customer can’t find what they’re looking for on store shelves? In today’s competitive retail landscape, product availability and functional in-store displays are crucial elements that can make or break a sale. Learn more in our free report.
Out of Sight, Out of Mind: The Hidden Cost of Empty Shelves and Broken Displays Read More »
ACL CEO Chris Gillen shares valuable insights on AI’s impact on customer experience and brand loyalty in a recent podcast. He emphasizes the importance of balancing AI implementation with human emotional intelligence to maintain exceptional customer experiences in today’s evolving digital landscape.
Companies can, and most of the time do, understand what their consumers expect, yet still fall short of delivering experiences that consistently live up to those expectations because they focus mostly on negative complaints received.
The New Customer Feedback Paradigm: Connecting Brand Values with Customer Hearts Read More »
A Closer Look conducted a survey of 1,709 consumers to understand their perceptions, attitudes, and experiences with artificial intelligence (AI) in customer service.
The study reveals that while customers recognize the potential efficiency benefits of AI, they still strongly value human interaction for its empathy, personalization, and ability to handle complex issues.
Striking the Balance: Leveraging AI in Call Centers While Maintaining the Human Touch Read More »
A Closer Look, a leading market research firm, has released its latest report titled “Enhancing the Movie-Going Customer Experience: Insights and Strategies for Theater Operators.” This comprehensive study offers theater operators data-driven insights and actionable recommendations to revitalize the cinema experience and adapt to changing customer preferences.
Discover key insights and strategies to improve the movie theater customer experience, based on a comprehensive market research study. Learn how to drive revenue growth and foster long-term loyalty by focusing on comfort, cleanliness, audio-visual quality, dynamic pricing, premium offerings, and special events. Adapt to changing trends and preferences to stay competitive in the entertainment market.
Enhancing the Movie Theater Customer Experience: Insights and Strategies Read More »
In a world where customer loyalty is increasingly hard to come by, A Closer Look’s groundbreaking market research report, “Beyond Surveys: A Deep Dive into Customer Experiences and the Path to Brand Loyalty,” reveals the key to building emotionally connected, long-term relationships with customers that transcend transactional rewards and discounts.
In today’s competitive marketplace, customer loyalty is more important than ever. But how can brands create lasting, emotionally connected relationships that go beyond transactional rewards and discounts?
Our latest market research report, “Beyond Surveys: A Deep Dive into Customer Experiences and the Path to Brand Loyalty,” uncovers the secrets to building exceptional customer experiences that drive true loyalty.
Beyond Surveys: A Deep Dive into Customer Experiences and the Path to Brand Loyalty Read More »
ACL shakes up senior living market intelligence with the launch of Market Care for Senior Living, a revolutionary solution providing on-demand access to the richest competitive insights available to accelerate strategic decision making and drive growth.
A Closer Look Introduces Revolutionary Market Care for Senior Living Read More »
A Closer Look (ACL) has unveiled a new look and feel that builds upon their legacy as customer experience fanatics, showcasing new capabilities in real-time, data-driven insights.
A Closer Look Unveils New Data-Centric Brand Identity Read More »
