Customer experience solutions leader A Closer Look wins Best in Tech Award in 2023 Best of America Small Business Awards for its groundbreaking customer feedback program.
A Closer Look’s Customer Ambassador Program Wins Best in Tech Award Read More »
For CEOs, creating extraordinary customer experience starts with strategic leadership. Learn how executives can balance high-level oversight with detailed customer insights to drive sustainable growth.
CEO’s Guide: Driving Profits through Value-Centric Customer Experience Strategies Read More »
Traditional mystery shopping captures limited feedback. Discover how modern customer experience measurement programs turn every customer into a valuable source of real-time insights to improve service and drive revenue.
Turn Your Customer into a Mini Mystery Shopper Read More »
Through strategic employee recognition, Goodwill San Antonio transformed their retail performance. This case study reveals how they improved NPS by 9%, reduced turnover, and achieved 15% revenue growth.
Case Study: Employee Recognition at Goodwill San Antonio Read More »
The senior living landscape is undergoing a significant transformation as the aging baby boomer generation continues to shape the demographic landscape. With the demand for senior living options on the rise, it is crucial for senior living communities to understand the concerns and considerations of potential residents and their families.
While social media amplifies the vocal minority, 99% of customers remain silent. Learn how to gather constructive customer feedback from this majority to drive innovation and build authentic brand loyalty.
Closed mindedness can devastate both personal brands and business growth. Explore how cultivating an open mindset drives innovation, strengthens customer relationships, and creates sustainable competitive advantages.
Overcoming Closed Mindedness: A Guide to Business Innovation Read More »
2022 Large Retailer Customer. How might a retailer increase revenue by 0.7% in less than one year, while also improving customer service scores by 29 basis points? By implementing A Closer Look’s Customer Ambassador Program, a solution that captures actionable customer feedback, much of it from Net Promoter Score “passives”, and offers operational insights to drive revenue.
Reinventing Customer Engagement to Collect Data, Boost Feedback and Drive Operational Improvements Customer Ambassador Program How might a retailer improve their shopping experience by moving away from traditional survey methods? By implementing A Closer Look’s Customer Ambassador Program, a solution designed to capture reliable and actionable customer data and offering critical operational insights with simple
A Closer Look launches the Customer Ambassador Program, empowering businesses to engage in real-time with consumers as they interact with their brand to understand better their consumer behavior
A Closer Look is excited to announce the launch of the Customer Ambassador Program, an innovative customer engagement platform that enables businesses to measure customer experience in real-time as consumers interact with their brand.
